KPI & Operations Governance Specialist

IDEKU; Jakarta Pusat; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

IDEKU is seeking a detail-oriented Operations professional in Jakarta to drive KPI governance, reporting, and cross-functional collaboration. You will coordinate with Sales, Customer Success, Operations, Marketing, and Partnerships to consolidate data, validate calculations, and prepare performance summaries.

Ideal candidates have 2-4 years in Business Operations or PMO/Reporting, strong Excel/Sheets skills, and a proactive mindset toward process improvement and automation.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Business Management, Operations, Finance, Analytics, or a related field.
• 2-4 years of experience in Business Operations, Sales Operations, Commercial Operations, PMO/Reporting, Business Administration, or a similar cross-functional role.
• Strong proficiency in Excel/Google Sheets, including formulas, XLOOKUP/VLOOKUP, pivot tables, data validation, reconciliation, and structured reporting.
• Strong numerical accuracy and attention to detail, with the ability to identify calculation discrepancies.
• Strong analytical thinking, problem-solving, and business judgment.
• Good cross-functional coordination and stakeholder communication skills.
• Strong ownership, follow-through, organization, and prioritization skills.
• Process-oriented mindset with an interest in continuous improvement and automation.
• High level of data accuracy and confidentiality.

Responsibilities

• Coordinate KPI submissions across Sales, Customer Success, Operations, Marketing, and Partnership teams.
• Consolidate and validate KPI data, calculations, supporting evidence, and performance results.
• Identify discrepancies, follow up with relevant departments, and maintain KPI definitions, templates, and historical records.
• Prepare consolidated KPI scorecards and performance summaries for management review.
• Consolidate departmental updates into weekly management reports covering performance, activities, issues, risks, and action items.
• Prepare monthly business performance reports and dashboards, including KPI results, trends, variances, and outstanding actions.
• Maintain reporting calendars and support ad-hoc reporting and data consolidation.
• Monitor incoming business leads from designated WhatsApp channels and ensure no leads are missed.
• Perform basic lead identification and qualification, capture required information, and route leads to the appropriate HubSpot team.
• Maintain accurate lead tracking, including source, owner, status, and outcome.
• Monitor SLA, expedite overdue leads, and prepare weekly/monthly lead reports.
• Identify lead-management gaps and recommend workflow or automation improvements.
• Provide centralized administrative support across the Business Division.
• Perform first-level checks for business workflows, including sales/deal approval submissions.
• Validate commercial information, documentation, and supporting records before escalation or management review.
• Track approvals, deadlines, dependencies, and outstanding items to ensure timely follow-up.
• Prepare recurring business meeting materials and consolidate updates and action trackers.
• Track management decisions, owners, deadlines, and follow-up items.
• Coordinate administrative and reporting requirements across business departments and supporting functions.
• Escalate overdue, incomplete, or conflicting items to the relevant stakeholders.
• Maintain and update business SOPs, workflows, templates, trackers, and governance documentation.
• Ensure business documentation is accurate, organized, and consistently maintained.
• Identify repetitive processes that can be simplified, standardized, or automated.
• Collaborate with relevant stakeholders to improve workflows, reduce duplication, and strengthen reporting/data controls.
• Review existing automation and maintain necessary manual controls where human judgment or validation is required.

Skills

Excel/Sheets

Numerical accuracy

Analytical thinking

Cross-functional

Stakeholder comms

Ownership

Process automation

Education

Diploma or Bachelor’s in Business/Admin/Operations/Analytics

Tools

HubSpot

Job description

IDEKU is seeking a detail-oriented Operations professional in Jakarta to drive KPI governance, reporting, and cross-functional collaboration. You will coordinate with Sales, Customer Success, Operations, Marketing, and Partnerships to consolidate data, validate calculations, and prepare performance summaries.

Ideal candidates have 2-4 years in Business Operations or PMO/Reporting, strong Excel/Sheets skills, and a proactive mindset toward process improvement and automation.