Key Account Supervisor (Jakarta/Surabaya)

PT. Karya Nuansa Bahagia; Tangerang; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

PT. Karya Nuansa Bahagia seeks a proactive Key Account Supervisor to manage Fabrica's strategic B2B accounts—dealers, contractors, architects, and designers—and to grow revenue from existing relationships.

Mandarin proficiency, strong relationship and negotiation skills, and willingness to travel for customer visits are required. You will coordinate with Sales, Marketing, Operations, and Customer Service to deliver exceptional service and drive account profitability.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, Interior Design, Architecture, or related fields.
• Proficient in Mandarin.
• Minimum 3 years of experience in Key Account Management, Account Management, B2B Sales, Business Development, or related commercial roles.
• Experience handling dealers, contractors, architects, interior designers, developers or commercial projects is highly preferred.
• Strong relationship-building, negotiation, presentation, and communication skills.
• Able to analyze sales performance, identify growth opportunities, and develop strategic account plans.
• Proficient in Microsoft Excel, Google Sheets, and CRM systems.
• Highly organized, analytical, customer-oriented, and able to manage multiple accounts simultaneously.
• Possess SIMA/C and willing to travel frequently for customer visits.
• Self-driven, disciplined, and able to work independently while collaborating effectively with cross-functional teams.
• Experience in interior, building materials, construction, architectural products, or related industries will be an advantage.

Responsibilities

• Develop and grow existing dealer, contractor, architect, and commercial accounts to increase revenue and product penetration.
• Build and maintain strong relationships with key decision makers by conducting regular business reviews and identifying new opportunities.
• Identify dormant or underperforming accounts and execute action plans to reactivate and improve sales.
• Execute partner development initiatives including dealer gatherings, product training, loyalty programs, co-branding activities, and joint marketing campaigns.
• Monitor account performance, analyzes sales trends, and prepare action plans to maximize account growth and profitability.
• Coordinate closely with Project Sales, Marketing, Operations, Customer Service, and Production to ensure excellent customer experience.
• Maintain accurate CRM records, customer site reports, account plans, and sales performance reports on a regular basis.

Skills

Relationship building

Negotiation

Presentation skills

Communication skills

Analytical thinking

Account management

B2B sales

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

We are looking for a proactive and relationship-driven Key Account Supervisor to develop and grow Fabrica's strategic B2B accounts, including dealers, contractors, architects, interior designers, and commercial partners. This role is responsible for increasing revenue from existing accounts,strengthening long-term partnerships, executing partner development programs, and ensuring high customer retention through strategic account management.

KeyResponsibilities

• Developandgrowexistingdealer,contractor,architect,andcommercialaccountstoincrease revenue, purchase frequency, and product penetration.
• Build and maintain strong relationships with key decisionmakersbyconductingregularbusiness reviews and identifying new business opportunities.
• Identify dormantorunderperformingaccountsandexecuteactionplanstoreactivateandimprove their sales performance.
• Executepartnerdevelopmentinitiatives,includingdealergatherings,producttraining,loyalty programs, co-branding activities, and joint marketing campaigns.
• Monitoraccountperformance,analyzesalestrends,andprepareactionplanstomaximize account growth and profitability.
• Coordinate closely with Project Sales, Marketing, Operations, CustomerService,andProduction to ensure excellent customer experience and smooth project execution.
• MaintainaccurateCRMrecords,customervisitreports,accountplans,andsales performance reports on a regular basis.

Requirements

• Bachelor'sdegreeinBusiness,Marketing,Engineering,InteriorDesign,Architecture,orrelated fields.
• Proficient in Mandarin
• Minimum3yearsofexperienceinKeyAccountManagement,AccountManagement,B2BSales, Business Development, or related commercial roles.
• Experiencehandlingdealers,contractors,architects,interiordesigners,developers,or commercial projects is highly preferred.
• Strongrelationship-building,negotiation,presentation,andcommunicationskills.
• Abletoanalyzesalesperformance,identifygrowthopportunities,anddevelopstrategicaccount plans.
• ProficientinMicrosoftExcel,GoogleSheets,andCRMsystems.
• Highlyorganized,analytical,customer-oriented,andabletomanagemultipleaccounts simultaneously.
• PossessavalidSIMA/Candwillingtotravelfrequentlyforcustomervisits.
• Self-driven,disciplined,andabletoworkindependentlywhilecollaboratingeffectivelywith cross-functional teams.
• Experienceintheinterior,buildingmaterials,construction,architecturalproducts,orrelated industries will be an advantage.