Key Account (Store Management)

Blibli; Cikoko; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Blibli is seeking a Key Account – Store Management specialist to drive operational excellence, sales performance, and brand visibility across our omnichannel network. You will manage day-to-day collaboration with brand partners and store teams to optimize store execution and product availability.

The ideal candidate has 3–5 years in Key Account Management or Retail Ops, strong communication, ownership, and proficiency with Excel and PowerPoint.

Qualifications

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 3–5 years of experience in Key Account Management, Retail Operations, or Sales & Marketing, preferably in e-commerce or FMCG.
• Strong commercial acumen and interest in the fast-paced e-commerce and retail environment.
• Excellent communication and relationship-building skills.
• Proactive, self-driven mindset with a strong sense of ownership and accountability.
• High proficiency in Microsoft Office, especially Excel and PowerPoint.
• Collaborative mindset with the ability to coordinate effectively across multiple functions.

Responsibilities

• Manage relationships with brand partners to achieve store-level and category growth targets.
• Monitor and analyze sales performance, stock availability, and promotional effectiveness across stores.
• Coordinate cross-functional execution with Marketing, Supply Chain, Operations, and Finance teams.
• Handle operational and financial processes, including promotion claims, reimbursements, and reporting.
• Execute store activation initiatives, ensuring strong brand visibility and merchandising standards.
• Support pricing and promotion alignment with principals to remain competitive and drive conversion.
• Identify opportunities to improve store operations and enhance customer experience.
• Prepare performance reports, insights, and recommendations for management review.

Skills

Communication

Relationship management

Ownership

Excel

PowerPoint

Cross-functional coordination

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

About The Role

Blibli is transforming into a future-ready digital ecosystem where growth, customer experience, and operational excellence move forward together. As part of this transformation, Fulfilment At Speed (FAS) plays a critical role as an integrated enabler company — driving fulfillment, logistics, and supply-chain excellence across Indonesia’s omnichannel ecosystem.

Within Operations, we ensure that every process runs smoothly to deliver the speed and reliability our customers and partners expect. Precision, ownership, and collaboration are at the heart of how we work — turning data into action, challenges into solutions, and every delivery into a promise kept.

As a Key Account – Store Management , you will manage day-to-day collaboration with key brand partners and store teams to drive operational excellence, sales performance, and brand visibility across our omnichannel network. You will coordinate closely with principals, marketing, and operations teams to optimize store execution, product availability, and commercial outcomes. Your role will directly contribute to strengthening partner relationships and supporting sustainable business growth as we continue transforming together.

What You’ll Do

• Manage relationships with brand partners to ensure store-level and category growth targets are achieved.
• Monitor and analyze sales performance, stock availability, and promotional effectiveness across stores.
• Coordinate cross-functional execution with Marketing, Supply Chain, Operations, and Finance teams.
• Handle operational and financial processes, including promotion claims, reimbursements, and reporting.
• Execute store activation initiatives, ensuring strong brand visibility and merchandising standards.
• Support pricing and promotion alignment with principals to remain competitive and drive conversion.
• Identify opportunities to improve store operations and enhance customer experience.
• Prepare performance reports, insights, and recommendations for management review.

What You’ll Bring to the Team

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 3-5 years of experience in Key Account Management, Retail Operations, or Sales & Marketing, preferably in e-commerce or FMCG.
• Strong commercial acumen and interest in the fast-paced e-commerce and retail environment.
• Excellent communication and relationship-building skills.
• Proactive, self-driven mindset with a strong sense of ownership and accountability.
• High proficiency in Microsoft Office, especially Excel and PowerPoint.
• Collaborative mindset with the ability to coordinate effectively across multiple functions.

Why You’ll Love Working Here

We believe growth happens where people feel safe to share ideas, learn from mistakes, and try again. At FAS, you’ll find teammates who challenge you to grow smarter — not harder — and leaders who listen before they lead. Whether you’re strengthening partnerships, improving store execution, or developing new capabilities, there is always room to learn and grow as we continue growth — transforming together.