Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

Cermati.com; Jakarta Pusat; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

Cermati.com is seeking a results-driven Key Account Manager for Paylater partnerships with Online Merchants, Payment Gateway, and EDC partners in Jakarta.

You will own relationships with key accounts, develop strategic plans with the BD team, monitor KPIs, and coordinate with marketing, product, and integration teams to deliver value.

The ideal candidate has 3–5 years of client-facing experience, strong communication and negotiation skills, and fluency in English and Bahasa.

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communications, or related field.
• 3–5 years of related experience, preferably client-facing or customer success.
• Fluency in English and Bahasa.
• Strong communication, interpersonal, and negotiation skills.
• Able to manage multiple priorities and deliverables.
• Proactive, self-starter with teamwork and adaptability.

Responsibilities

• Act as primary contact for key accounts.
• Build and maintain long-term client relationships.
• Develop and execute strategic account plans with the Business Development Team.
• Monitor account performance and ensure contract deliverables are met.
• Collaborate with internal teams to coordinate solutions that align with client goals.
• Maintain records and generate reports on key account interactions and KPIs.
• Lead and manage team members for KA Merchant & KA Partner.

Skills

Client relationships

Negotiation

Communication

Leadership

Project management

Analytical skills

Attention to detail

Time management

Team collaboration

English proficiency

Education

Bachelor’s degree in Marketing, Business, Communications or related field

Tools

Microsoft Office

Job description

Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

• Full-time

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects

1. Client Support:

• Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
• Build and maintain strong, long-term relationships with key client contacts.
• Understand client objectives, challenges, and requirements.

2. Account Management:

• Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
• Monitor account performance and ensure contract deliverables are met.
• Track and report on key account metrics and KPIs.

3. Cross-functional Collaboration:

• Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
• Facilitate communication and information flow between clients and the company.

4. Problem Resolution:

• Proactively identify and address any issues or challenges that may arise within key accounts.
• Work with the Merchant Support team to find timely and effective solutions.

5. Documentation and Reporting:

• Maintain accurate and up-to-date records of key account interactions and transactions.
• Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.

6. Strong leadership skills :

• Able to manage multiple priorities effectively
• Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)
• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.
• 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
• Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
• Outstanding execution skills coupled with analytical capabilities and attention to detail.
• Ability to plan, work to a structured timetable, and be focused on deliverables.
• Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
• A self-starter, able to work as part of a team.
• Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.