Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

PT Dwi Cermat Indonesia; Kemayoran; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

PT Dwi Cermat Indonesia is seeking a Key Account Manager - Paylater to maintain relationships with online merchants, PGs, and EDC partners. You will drive strategic accounts, coordinate with BD, marketing, product and integration teams, and ensure delivery of contract commitments.

You should have 3–5 years in a client-facing role, excellent communication and negotiation skills, and fluency in English and Bahasa.

Qualifications

• Bachelor’s degree in marketing, business administration, or related field.
• 3–5 years of relevant experience, preferably client-facing.
• Fluent in English and Bahasa Indonesia.
• Excellent communication, interpersonal, and negotiation skills.
• Strong Microsoft Office skills (Excel, Word, and PowerPoint).

Responsibilities

• Maintain relationships with key online merchants, PGs, and EDC partners.
• Develop and execute strategic account plans with the Business Development Team.
• Monitor performance and ensure contract deliverables are met.
• Collaborate with internal teams (BD, marketing, product, integration) to deliver solutions.
• Identify and address issues within key accounts.
• Document interactions and generate performance reports.

Skills

Communication

Negotiation

English & Bahasa

Analytical skills

Time management

Education

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field

Tools

Microsoft Office

Job description

Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects

1. Client Support:

• Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
• Build and maintain strong, long-term relationships with key client contacts.
• Understand client objectives, challenges, and requirements.

2. Account Management:

• Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
• Monitor account performance and ensure contract deliverables are met.
• Track and report on key account metrics and KPIs.

3. Cross-functional Collaboration:

• Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
• Facilitate communication and information flow between clients and the company.

4. Problem Resolution:

• Proactively identify and address any issues or challenges that may arise within key accounts.
• Work with the Merchant Support team to find timely and effective solutions.

5. Documentation and Reporting:

• Maintain accurate and up-to-date records of key account interactions and transactions.
• Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.

6. Strong leadership skills :

• Able to manage multiple priorities effectively
• Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.
• 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
• Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
• Outstanding execution skills coupled with analytical capabilities and attention to detail.
• Ability to plan, work to a structured timetable, and be focused on deliverables.
• Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
• A self-starter, able to work as part of a team.
• Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.