Key Account Manager (Creative), Indonesia

Ribbon Communications; Jakarta Pusat; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Ribbon Communications in Jakarta is seeking a qualified Key Account Manager (Creative) to join the client service/account team in Indonesia. The role focuses on delivering against commercial requirements and maintaining strong client relationships onsite.

You will handle quotes, invoices, and coordination, support project management, and drive continuous improvements while working with account managers and internal teams.

Responsibilities

• Support the Account Manager with day-to-day operations in the designated area.
• Reference standard working practices to process pre-artwork activities using management tools.
• Manage projects by prioritising, planning, tracking and communicating with stakeholders.
• Be the single point of contact for the area, maintaining client relationships with the Account Manager.
• Communicate across face-to-face, conference calls, phone and email to strengthen client relationships.
• Explain print feasibility and substrate impact on packaging to ensure brand integrity.
• Prepare quotes and invoices for billing and provide internal reports to support profitability.
• Coach and mentor staff within the scope of responsibility per SWP.
• Identify issues and promote best practices, supporting process improvement initiatives.
• Assist with the introduction of technology changes through RFCs and testing.

Job description

We are looking for a qualified candidate to join us as Key Account Manager (Creative) in Indonesia.

Working within the Client Service/Account team, the Senior Client Service Representative/Key Account Manager is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. The Senior Client Service Representative/Key Account Manager will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

Roles & Responsibilities

• Support the Account Manager with the day to day running of your designated area of responsibility.
• Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
• Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.
• Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager.
• Consider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship
• Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences
• Support the client’s brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range
• Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery
• Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP.
• Identify and constructively raise issues with relevant team members, promoting best practice
• Support the Management team through the investigation of process improvements, making recommendations for process improvements
• Support the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues

*This role will be based onsite in our client’s office in Jakarta, Indonesia.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.