Key Account Supervisor

PT Korea Tomorrow & Global TSPM; Setiabudi; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Korea Tomorrow & Global TSPM is seeking a Key Account Manager in Jakarta to oversee assigned KA customers and drive sales, distribution, and targets.

You will develop and implement account plans, monitor service levels, analyze performance, and coordinate with cross-functional teams to optimize promotions and market share. Strong negotiation and analytical skills are essential, with willingness to visit outlets.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or equivalent.

Responsibilities

• Manage and develop assigned Key Account customers to achieve sales, distribution and business targets.
• Develop, analyze, implement, and evaluate sales strategies and account plans to maximize growth and performance.
• Monitor and maintain service levels per SLA, ensuring requirements are fulfilled and penalties minimized.
• Coordinate with internal stakeholders to resolve issues and improve processes.
• Prepare and analyze regular business performance reports including sell-in/sell-out metrics and market share.
• Conduct regular market and outlet visits to verify product availability and placement.
• Plan and evaluate promotional programs and trade activities across Key Accounts.
• Manage promotional agreements and monitor budget utilization.

Skills

Key Account Management

Sales Strategy

Negotiation

Data Analysis

Excel & PowerPoint

English Proficiency

Education

Bachelor's degree in Business Administration/Management/Marketing

Tools

Microsoft Excel

PowerPoint

Job description

• Manage and develop assigned Key Account (KA) customers to achieve sales, distribution, and business targets set by the Management.
• Develop, analyze, implement, and evaluate sales strategies and account plans to maximize business growth and account performance.
• Monitor and maintain service levels in accordance with agreed Service Level Agreements (SLA), ensuring customer requirements are fulfilled, and potential penalties are minimized.
• Analyze and resolve business process deviations, operational issues, and customer complaints by coordinating with internal stakeholders and relevant departments.
• Prepare, review, and analyze regular business performance reports, including sell-in, sell-out, service level, productivity, distribution, and market share.
• Conduct regular market and outlet visits to monitor product availability, execution quality, product placement, and compliance with agreed business plans.
• Plan, propose, execute, monitor, and evaluate promotional programs and trade activities across assigned Key Accounts.
• Manage promotional agreements and monitor promotional expenditures to ensure effective budget utilization and optimal business results.
• Conduct market intelligence and competitor analysis to identify market trends, business opportunities, and potential strategies to improve sales and market share.
• Monitor product availability and proactively manage potential out-of-stock (OOS) issues by coordinating with Merchandisers, Sales teams, and other related stakeholders.
• Build and maintain strong relationships with Key Account customers and internal cross-functional teams.
• Lead, coordinate, and monitor the performance and execution of team members or related resources supporting Key Account activities.
• Ensure all business activities are conducted in accordance with company policies, procedures, and authorized business processes.
• Perform other duties and responsibilities as assigned by the superior.

Job Requirements

• Bachelor's degree in Business Administration, Management, Marketing, or other relevant fields.
• Minimum 3-5 years of experience in Key Account Management, Modern Trade, B2B Sales, or Sales, preferably within the FMCG industry.
• Experience handling major Modern Trade or Key Account customers is highly preferred.
• Strong understanding of sales performance management, including sell-in, sell-out, distribution, productivity, market share, and service level.
• Proven experience in developing and executing sales strategies, promotional programs, and trade marketing activities.
• Strong analytical skills with the ability to analyze sales data, market trends, competitor activities, and business performance.
• Experience in managing and monitoring Service Level Agreements (SLA) and handling customer-related operational issues.
• Strong negotiation, communication, stakeholder management, and relationship-building skills.
• Demonstrated leadership and coordination skills with the ability to work effectively with cross-functional teams.
• Proactive, detail-oriented, results-driven, and able to identify business opportunities and solve problems effectively.
• Proficient in Microsoft Excel and PowerPoint; experience with data analysis and reporting is an advantage.
• Willing to conduct regular business and outlet visits as required.
• Good command of English, both written and spoken, is preferred.