Key Account Head

PT Indotruck Utama; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Indotruck Utama ialah penyedia layanan purnajual yang fokus pada kinerja produk dan produktivitas unit untuk akun mining utama. Peran ini menganalisis performa aftersales, mengelola pemeliharaan berbasis kondisi, dan meningkatkan kepuasan pelanggan melalui keunggulan teknis serta efisiensi operasional.

Anda akan memimpin diskusi teknis dengan pemangku kepentingan, memantau program CBM, dan berkolaborasi dengan tim aftersales untuk mengoptimalkan backlog serta proyek overhaul.

Qualifications

• Minimum 8 years of proven experience in the Heavy Equipment industry (Mining sector preferred).
• Fluent in Bahasa Indonesia; English proficiency is a strong advantage.
• Proficient in reading technical drawings and understanding heavy equipment operations.
• In-depth knowledge of maintenance management and warranty flow.
• Strong problem-solving abilities and ability to lead technical discussions with key stakeholders.
• Excellent communication skills and result-oriented mindset.

Responsibilities

• Conduct in-depth analysis of aftersales performance indicators, including PA, MTBF, and MTTR.
• Oversee CBM programs and monitor telematics data to ensure timely maintenance.
• Develop aftersales improvement strategies and monitor unit utilization for customer productivity.
• Lead regular Performance Reviews with key customers, providing technical recommendations.
• Manage cost effectiveness and ensure efficient spare parts management to avoid overstock.

Skills

Analytical thinking

Coordination

Technical leadership

Microsoft Office

Bahasa Indonesia

Reading technical drawings

English proficiency

Education

D3 in Mechanical Engineering

D3 in Industrial Engineering

D3 in Civil Engineering

Tools

MS Office suite

Job description

Service & Support Excellence / Key Account Aftersales specialist is responsible for ensuring product performance and unit productivity meet industry standards. This role focuses on analyzing aftersales performance, managing condition-based maintenance, and enhancing customer satisfaction through technical excellence and operational efficiency for our key mining accounts.

Qualification

• Minimum D3 in Mechanical Engineering, Industrial Engineering, or Civil Engineering or related of this position.
• At least 8 years of proven experience in the Heavy Equipment industry (Mining sector preferred).
• Proficient in reading technical drawings and understanding heavy equipment operations
• In-depth knowledge of maintenance management and warranty flow.
• Strong problem-solving abilities, excellent coordination skills, and the ability to lead technical discussions with key stakeholders.
• Proficient in Microsoft Office, excellent communication skills, and a result-oriented mindset.
• Fluent in Bahasa Indonesia; English proficiency is a strong advantage.

Key Responsibilities

Performance Analysis

Conduct in-depth analysis of aftersales performance indicators, including Physical Availability (PA) with a target, MTBF (Mean Time Between Failure), and MTTR (Mean Time To Repair).

Maintenance Management (CBM)

Oversee Condition Based Maintenance (CBM) programs, including PAP, UIP, and MIP, and monitor telematics data (Caretrack/Matrix) to ensure timely maintenance execution.

Operational Excellence

Develop aftersales improvement strategies and monitor unit utilization to ensure maximum productivity for the customers.

Customer Relationship & Review

Lead regular Performance Reviews (VSC) with key customers, providing technical recommendations and updates on unit performance to maintain a high brand image.

Manage Cost Comprehensive Effectiveness (CCE) and ensure efficient spare parts management to avoid overstock or surcharges.

Field Coordination

Collaborate with the Aftersales team to resolve technical issues and manage backlog/overhaul projects effectively.