Service Contract Manager

rollsroyce; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Rolls-Royce Indonesia seeks a senior Contract Manager to oversee the execution of service contracts, maintenance agreements, and aftermarket programs.

You will lead reviews, manage KPIs, SLAs, risk, and revenue realization; coordinate with operations and project teams; build long-term relationships with industrial clients.

This role requires a Bachelor's degree and 10+ years in aftermarket services or industrial operations; travel to service sites may be required.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Industrial Management, or related field.
• Minimum 10 years of experience in aftermarket services, or industrial operations.
• Experience with LTSA or maintenance/service contracts desirable.
• Familiarity with ERP and service management systems (SAP or equivalent).
• Industry experience in mining, heavy equipment, power generation, marine engines, or rotating equipment preferred.

Responsibilities

• Manage execution and administration of service contracts and maintenance programs.
• Ensure KPIs, SLAs, and performance guarantees are achieved.
• Monitor profitability, cost performance, risk, and revenue realization.
• Lead contract reviews, renewals, amendments, and escalations.
• Coordinate with operations, field service engineers, and project teams.
• Develop contract performance reports for management and customers.

Skills

Commercial negotiation

Contract negotiation

Stakeholder management

Project coordination

Communication skills

Leadership

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Industrial Management

Tools

ERP systems (SAP or equivalent)

Job description

Contract Management & Execution

• Manage the execution and administration of service contracts, maintenance agreements, and aftermarket support programs.
• Ensure all contractual obligations, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Performance Guarantees are achieved.
• Monitor contract profitability, cost performance, risk exposure, and revenue realization.
• Lead contract reviews, renewals, amendments, and escalation management.
• Maintain accurate contract documentation, records, and reporting systems.

Operational Coordination

• Coordinate with service operations, field service engineers, parts supply, technical support, and project teams to ensure successful service delivery.
• Coordinate planning and execution of shutdowns, overhauls, preventive maintenance, and emergency response activities.
• Ensure resource allocation aligns with contractual commitments and operational priorities.

Customer Relationship Management

• Serve as the primary commercial and operational contact for key customers.
• Build strong long-term relationships with companies, operators, EPC contractors, and industrial clients.
• Conduct regular customer performance reviews and operational meetings.
• Identify opportunities for contract expansion, upgrades, and additional service offerings.

Financial & Commercial Management

• Prepare and manage contract budgets, forecasts, and profitability analysis.
• Monitor invoicing, variations, claims, and payment milestones.
• Support tendering, pricing strategies, and contract negotiations.
• Drive continuous improvement initiatives to optimize service efficiency and margin performance.

Risk, Compliance & HSE

• Ensure compliance with contractual, legal, and company governance requirements.
• Monitor and mitigate commercial, operational, and technical risks.
• Support adherence to HSE policies, site safety standards, and industry regulations.
• Participate in incident reviews and corrective action processes where required.

Reporting & Performance Analysis

• Develop and present contract performance reports to management and customers.
• Track service KPIs including equipment availability, reliability, MTBF, response times, cost performance, etc.
• Utilize ERP/CMMS systems to manage contract data and reporting accuracy.

Special assignments

Key Performance Indicators (individual KPIs)

• Contract profitability and margin achievement
• SLA and KPI compliance
• Customer satisfaction and retention
• Equipment uptime and reliability performance
• On-time invoicing and cash collection
• Safety and compliance performance
• Successful contract renewals and growth

Qualifications & Experience

Bachelor's degree in Engineering, Business Administration, Industrial Management, or related field. Minimum 10 years of experience in aftermarket services, or industrial operations. Experience in heavy equipment, mining machinery, power generation equipment, marine engines, or rotating equipment industries preferred. Strong understanding of maintenance service models, field service operations, and industrial customer environments. Experience managing long-term service agreements (LTSA), maintenance contracts, or performance-based service agreements is highly desirable. Familiarity with ERP and service management systems (SAP, or equivalent). Preferred Industry Experience supporting equipment and services related to: Mining trucks, excavators, crushers, and processing equipment Diesel and gas power generation systems Marine propulsion systems and auxiliary equipment Rotating equipment, engines, pumps, compressors, and turbines

Required Skills & Competencies

Strong commercial and contractual negotiation skills Technical understanding of heavy industrial equipment Financial and analytical capability Stakeholder and customer relationship management Project and operational coordination Risk assessment and problem-solving Excellent communication and reporting skills Ability to work in high-pressure operational environments Leadership and cross-functional team collaboration

Work Environment

Office and field-based role with regular customer site visits. Travel may be required to mining sites, power plants, shipyards, ports, offshore locations, etc. May require availability outside standard business hours during critical operational events or shutdowns.

Type of Contract

Permanent