Product Support Sales Representative

Epiroc Group; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Epiroc Jakarta seeks an experienced aftermarket sales professional to drive parts, service jobs, and maintenance program targets. You will prepare quotations, follow up orders, and ensure on-time delivery while building trusted relationships with customers during site visits.

The role also involves coordinating service details, identifying upsell opportunities, and collaborating with Operations, Technicians, and Product Support to fulfill commitments while maintaining SHEQ standards.

Qualifications

• Bachelor’s Degree in Engineering, Business Administration, or related field.

Responsibilities

• Execute daily aftermarket sales actions to achieve targets for parts, service jobs, and maintenance programs.

Job description

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Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: ID

City: Jakarta

Location: Jakarta, ID, 12560

Company name: Epiroc

Date of posting: Jul 23, 2026

Main Accountabilities:

Executing Aftermarket Sales Activities

• Implement daily sales actions to achieve targets for parts, service jobs, and maintenance programs.
• Prepare quotations, follow up on orders, and ensure timely delivery.

Customer Support and Relationship Maintenance

• Serve as the primary contact for operational and technical inquiries.
• Build trust through regular site visits and responsive communication to maintain customer satisfaction.
• Responsible for developing existing & new customer activity Plan, arrange regular meetings, and build relationships with customers to understand their needs.

Service Job Verification and Coordination

Verify job details (scope, schedule, compliance) and manage PO/WO processes to ensure accurate documentation and smooth execution of service work.

Market Awareness and Opportunity Identification

Monitor customer equipment condition and usage to identify opportunities for upselling parts, service contracts, and value-added solutions.

Collaboration with Internal Teams

Work closely with Operations, Service Technicians, and Product Support teams to ensure timely completion of jobs and customer commitments.

Compliance and Safety

Adhere to SHEQ standards during site visits and service coordination, ensuring all activities meet company safety and quality requirements.

Requirements:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field.A Master’s Degree in Business or Management is an advantage.
• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
• 5–8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
• Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
• Strong exposure to technical support and commercial negotiations for parts and service solutions.
• Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
• Good understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
• Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
• Skilled in building and maintaining long-term partnerships with key accounts.
• Ability to analyze market trends, customer needs, and develop account-specific strategies.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Strong analytical ability for market trend analysis and strategic planning.
• Safety-first mindset and compliance with SHEQ standards.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com