KEY ACCOUNT EXECUTIVE (BANDUNG)

JAPFA; Jawa Barat; On-site; IDR 300,000,000 - 480,000,000; Full time

Job summary

JAPFA is seeking a skilled Key Account Manager to lead strategic accounts across Indonesia, driving growth and revenue in the FMCG sector. You will cultivate relationships with decision-makers and coordinate with cross-functional teams to deliver value to customers.

Responsibilities include account planning, forecasting, negotiations, and ensuring service excellence. Fluency in Bahasa Indonesia and English is preferred; onsite in Java will require travel to key partners.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 3–5 years of proven experience in key account management or B2B sales, preferably FMCG or foods.
• Strong understanding of the Indonesian market and distribution channels.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Results-oriented with a track record of meeting sales targets.

Responsibilities

• Develop and execute strategic account plans to achieve and exceed sales targets and business objectives for assigned key accounts.
• Build and maintain strong, long-lasting customer relationships with key stakeholders, including decision-makers at various levels.
• Identify new business opportunities and expand product penetration within existing key accounts.
• Conduct regular business reviews with clients to assess performance and present new solutions.
• Negotiate contracts, pricing, and terms of sale to maximize profitability while ensuring customer satisfaction.
• Collaborate across marketing, product development, and logistics to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer feedback to inform sales strategies and offerings.
• Prepare accurate sales forecasts, reports, and presentations for management.
• Resolve customer complaints and issues promptly and effectively.

Skills

Key account management

B2B sales

Communication skills

Negotiation

Presentation skills

Indonesian market knowledge

English proficiency

Education

Bachelor's degree in Business Administration or Marketing

Tools

Microsoft Office

Job description

Job Summary

Responsible for managing and growing key accounts within the Indonesian market, ensuring strong client relationships and achieving sales targets for PT Japfa Food Indonesia.

Job Responsibilities

• Develop and execute strategic account plans to achieve and exceed sales targets and business objectives for assigned key accounts.
• Build and maintain strong, long-lasting customer relationships with key stakeholders, including decision-makers at various levels.
• Identify new business opportunities and expand product penetration within existing key accounts.
• Conduct regular business reviews with clients to assess performance, identify areas for improvement, and present new solutions.
• Negotiate contracts, pricing, and terms of sale to maximize profitability while ensuring customer satisfaction.
• Collaborate cross-functionally with marketing, product development, and logistics teams to ensure seamless service delivery and address client needs.
• Monitor market trends, competitor activities, and customer feedback to inform sales strategies and product offerings.
• Prepare accurate sales forecasts, reports, and presentations for management.
• Resolve customer complaints and issues promptly and effectively.

Job Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3-5 years of proven experience in key account management or B2B sales, preferably within the FMCG or food industry.
• Strong understanding of the Indonesian market and food distribution channels.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain strong client relationships.
• Results-oriented with a strong track record of achieving sales targets.
• Proactive, self-motivated, and able to work independently as well as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluency in Bahasa Indonesia and English (written and spoken).

Tanggung Jawab Pekerjaan (Job Responsibilities)

• Mengembangkan dan melaksanakan rencana strategis untuk akun guna mencapai dan melampaui target penjualan serta tujuan bisnis pada key account yang menjadi tanggung jawab.
• Membangun dan memelihara hubungan jangka panjang yang kuat dengan pelanggan, termasuk para pengambil keputusan di berbagai tingkat organisasi.
• Mengidentifikasi peluang bisnis baru dan meningkatkan penetrasi produk pada key account yang sudah ada.
• Melakukan tinjauan bisnis (business review) secara berkala dengan pelanggan untuk mengevaluasi kinerja, mengidentifikasi area yang perlu ditingkatkan, serta menawarkan solusi baru.
• Melakukan negosiasi kontrak, harga, dan syarat penjualan untuk memaksimalkan profitabilitas sekaligus menjaga kepuasan pelanggan.
• Berkolaborasi lintas fungsi dengan tim pemasaran, pengembangan produk, dan logistik untuk memastikan layanan berjalan lancar dan kebutuhan pelanggan terpenuhi.
• Memantau tren pasar, aktivitas kompetitor, serta umpan balik pelanggan untuk mendukung penyusunan strategi penjualan dan pengembangan produk.
• Menyusun proyeksi penjualan (sales forecast), laporan, dan presentasi yang akurat untuk manajemen.
• Menangani keluhan dan permasalahan pelanggan secara cepat dan efektif.

Kualifikasi Pekerjaan (Job Qualifications)

• Minimum lulusan Sarjana (S1) di bidang Administrasi Bisnis, Pemasaran, atau bidang terkait.
• Memiliki pengalaman kerja minimal 3-5 tahun yang terbukti dalam pengelolaan key account atau penjualan B2B, diutamakan pada industri FMCG atau makanan.
• Memahami dengan baik pasar Indonesia dan saluran distribusi produk makanan.
• Memiliki kemampuan komunikasi, negosiasi, dan presentasi yang sangat baik.
• Mampu membangun dan mempertahankan hubungan yang kuat dengan pelanggan.
• Berorientasi pada hasil dengan rekam jejak yang baik dalam mencapai target penjualan.
• Proaktif, memiliki motivasi kerja tinggi, serta mampu bekerja secara mandiri maupun dalam tim.
• Menguasai Microsoft Office (Word, Excel, dan PowerPoint).
• Fasih berbahasa Indonesia dan Inggris, baik lisan maupun tulisan

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

https://www.japfa.com/

https://www.japfacomfeed.co.id/