KEY ACCOUNT EXECUTIVE (BANDUNG)

ID90 PT Japfa Food Indonesia; Kota Bandung; On-site; IDR 42,000,000 - 66,000,000; Full time

Job summary

JAPFA is seeking a results-driven Key Account Manager to manage and grow major accounts across Indonesia, with a focus on FMCG food products. You will develop strategic plans, build relationships with decision-makers, and drive revenue growth through cross-functional collaboration.

Ideal candidates have 3-5 years in key account/B2B sales, strong market insight, and excellent communication and negotiation skills in English and Bahasa Indonesia.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 3-5 years of proven experience in key account management or B2B sales, preferably FMCG/food.
• Strong understanding of Indonesian market and distribution channels.

Responsibilities

• Develop and execute strategic account plans to achieve and exceed sales targets for assigned key accounts.
• Build and maintain strong, long-lasting customer relationships with key stakeholders at various levels.
• Identify new business opportunities and expand product penetration within existing key accounts.
• Conduct regular business reviews with clients to assess performance and present new solutions.
• Negotiate contracts, pricing, and terms to maximize profitability while ensuring customer satisfaction.

Skills

Key account management

B2B sales

Indonesian market knowledge

Communication skills

Negotiation

English

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Microsoft Office

Job description

Job Summary

Responsible for managing and growing key accounts within the Indonesian market, ensuring strong client relationships and achieving sales targets for PT Japfa Food Indonesia.

Job Responsibilities

• Develop and execute strategic account plans to achieve and exceed sales targets and business objectives for assigned key accounts.
• Build and maintain strong, long-lasting customer relationships with key stakeholders, including decision-makers at various levels.
• Identify new business opportunities and expand product penetration within existing key accounts.
• Conduct regular business reviews with clients to assess performance, identify areas for improvement, and present new solutions.
• Negotiate contracts, pricing, and terms of sale to maximize profitability while ensuring customer satisfaction.
• Collaborate cross-functionally with marketing, product development, and logistics teams to ensure seamless service delivery and address client needs.
• Monitor market trends, competitor activities, and customer feedback to inform sales strategies and product offerings.
• Prepare accurate sales forecasts, reports, and presentations for management.
• Resolve customer complaints and issues promptly and effectively.

Job Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3-5 years of proven experience in key account management or B2B sales, preferably within the FMCG or food industry.
• Strong understanding of the Indonesian market and food distribution channels.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain strong client relationships.
• Results-oriented with a strong track record of achieving sales targets.
• Proactive, self-motivated, and able to work independently as well as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluency in Bahasa Indonesia and English (written and spoken).

Tanggung Jawab Pekerjaan (Job Responsibilities)

• Mengembangkan dan melaksanakan rencana strategis untuk akun guna mencapai dan melampaui target penjualan serta tujuan bisnis pada key account yang menjadi tanggung jawab.
• Membangun dan memelihara hubungan jangka panjang yang kuat dengan pelanggan, termasuk para pengambil keputusan di berbagai tingkat organisasi.
• Mengidentifikasi peluang bisnis baru dan meningkatkan penetrasi produk pada key account yang sudah ada.
• Melakukan tinjauan bisnis (business review) secara berkala dengan pelanggan untuk evaluasi kinerja, mengidentifikasi area yang perlu ditingkatkan, serta menawarkan solusi baru.
• Melakukan negosiasi kontrak, harga, dan syarat penjualan untuk memaksimalkan profitabilitas sekaligus menjaga kepuasan pelanggan.
• Berkolaborasi lintas fungsi dengan tim pemasaran, pengembangan produk, dan logistik untuk memastikan layanan berjalan lancar dan kebutuhan pelanggan terpenuhi.
• Memantau tren pasar, aktivitas kompetitor, serta umpan balik pelanggan untuk mendukung penyusunan strategi penjualan dan pengembangan produk.
• Menyusun proyeksi penjualan (sales forecast), laporan, dan presentasi yang akurat untuk manajemen.
• Menangani keluhan dan permasalahan pelanggan secara cepat dan efektif.

Kualifikasi Pekerjaan (Job Qualifications)

• Minimal lulusan Sarjana (S1) di bidang Administrasi Bisnis, Pemasaran, atau bidang terkait.
• Memiliki pengalaman kerja minimal 3-5 tahun yang terbukti dalam pengelolaan key account atau penjualan B2B, diutamakan pada industri FMCG atau makanan.
• Memahami dengan baik pasar Indonesia dan saluran distribusi produk makanan.
• Memiliki kemampuan komunikasi, negosiasi, dan presentasi yang sangat baik.
• Mampu membangun dan mempertahankan hubungan yang kuat dengan pelanggan.
• Berorientasi pada hasil dengan rekam jejak yang baik dalam mencapai target penjualan.
• Proaktif, memiliki motivasi kerja tinggi, serta mampu bekerja secara mandiri maupun dalam tim.
• Menguasai Microsoft Office (Word, Excel, dan PowerPoint).
• Fasih berbahasa Indonesia dan Inggris, baik lisan maupun tulisan.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission. Visit our official webpage: https://www.japfa.com/ https://www.japfacomfeed.co.id/ JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. “Growing Towards Mutual Prosperity” is the company's strong belief in the nurturing of mutually rewarding relationships based on trust and integrity. JAPFA aims to be "the leading dependable provider of affordable protein foods in Emerging Asia by building on the foundation of our excellent teamwork and proven experience for the benefit of all stakeholders." For more information, visit: https://www.japfa.com/ https://www.japfacomfeed.co.id/