KEY ACCOUNT EXECUTIVE-2

JAPFA; Kota Semarang; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

JAPFA is seeking a results-driven Key Account Manager to manage major client relationships and drive sales growth in Indonesia. You will develop strategic plans, negotiate terms, and coordinate with internal teams to deliver superior service.

Responsibilities include expanding product penetration, forecasting performance, and identifying new business opportunities while maintaining high customer satisfaction and profitability.

Qualifications

• Bachelor’s degree in business or related field is required.
• Minimum 3 years of proven key account or B2B sales experience in food industry preferred.
• Strong negotiation, presentation and relationship-building skills.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets and expand product penetration.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Identify new business opportunities and upsell/cross-sell the portfolio.
• Negotiate contracts, pricing, and terms to maximize profitability while meeting customer needs.
• Monitor market trends and competitive activity to identify opportunities and threats.
• Prepare and present sales forecasts, performance reports, and account reviews to management.
• Collaborate with marketing, logistics, and product development for seamless service delivery.
• Resolve customer issues promptly to maintain high customer satisfaction.

Skills

Key account management

B2B sales

Negotiation

Presentation skills

Communication

Relationship building

MS Office

Education

Bachelor’s degree in Business Administration/Marketing or related

Tools

Microsoft Office Suite

Job description

Responsible for managing and growing relationships with key clients, achieving sales targets, and ensuring customer satisfaction within PT Japfa Food Indonesia.

Job Responsibilities

• Develop and execute strategic account plans to achieve sales targets and expand product penetration within assigned key accounts.
• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers at client organizations.
• Identify new business opportunities and effectively upsell/cross-sell PT Japfa Food Indonesia’s product portfolio.
• Negotiate contracts, pricing, and terms of sales to maximize profitability while meeting customer needs.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities and threats.
• Prepare and present regular sales forecasts, performance reports, and account reviews to management.
• Collaborate closely with internal teams, including marketing, logistics, and product development, to ensure seamless service delivery.
• Resolve customer issues and complaints promptly and effectively to maintain high levels of customer satisfaction.

Job Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of proven experience in key account management or B2B sales, preferably within the food industry.
• Demonstrated ability to meet and exceed sales targets.
• Strong negotiation and presentation skills.
• Excellent communication, interpersonal, and relationship-building abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Fluency in Bahasa Indonesia and English.

Tanggung Jawab Pekerjaan

• Menyusun dan menjalankan strategi pengelolaan akun (account plan) untuk mencapai target penjualan dan meningkatkan penetrasi produk pada akun-akun utama yang menjadi tanggung jawabnya.
• Membangun dan memelihara hubungan yang kuat, berkelanjutan, dan jangka panjang dengan para pemangku kepentingan serta pengambil keputusan di organisasi pelanggan.
• Mengidentifikasi peluang bisnis baru serta secara efektif melakukan upselling dan cross-selling terhadap portofolio produk PT Japfa Food Indonesia.
• Melakukan negosiasi kontrak, harga, dan syarat penjualan untuk memaksimalkan profitabilitas sekaligus memenuhi kebutuhan pelanggan.
• Memantau tren pasar, aktivitas kompetitor, dan umpan balik pelanggan untuk mengidentifikasi peluang maupun potensi ancaman bisnis.
• Menyusun dan menyajikan proyeksi penjualan, laporan kinerja, serta tinjauan akun secara berkala kepada manajemen.
• Bekerja sama secara erat dengan tim internal, termasuk pemasaran, logistik, dan pengembangan produk, untuk memastikan pelayanan yang lancar dan optimal kepada pelanggan.
• Menangani serta menyelesaikan masalah dan keluhan pelanggan dengan cepat dan efektif guna menjaga tingkat kepuasan pelanggan yang tinggi.

Kualifikasi Pekerjaan

• Pendidikan minimal Sarjana (S1) di bidang Administrasi Bisnis, Pemasaran, atau bidang terkait.
• Memiliki pengalaman minimal 3 tahun yang terbukti dalam pengelolaan key account atau penjualan B2B, diutamakan dari industri makanan.
• Memiliki kemampuan yang terbukti dalam mencapai dan melampaui target penjualan.
• Memiliki keterampilan negosiasi dan presentasi yang sangat baik.
• Memiliki kemampuan komunikasi, interpersonal, dan membangun hubungan yang kuat.
• Mampu mengoperasikan Microsoft Office (Word, Excel, dan PowerPoint) dengan baik.
• Mampu bekerja secara mandiri maupun dalam tim.
• Memiliki kemampuan analitis dan pemecahan masalah yang kuat.
• Fasih berbahasa Indonesia dan Inggris, baik lisan maupun tulisan

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Visit our official webpage:
https://www.japfa.com/
https://www.japfacomfeed.co.id/