Associate Product Manager

Careers at Paper.id; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Paper.id in Indonesia is seeking an Associate Product Manager to work with our Financial Services team, focusing on the Corporate Card & Expense Management Platform. This role blends product operations, automation, and data‑driven decision making.

You will analyze transaction workflows, trace issues, write SQL, prototype AI‑enabled solutions, and collaborate with Senior PMs to shape roadmaps in a fintech environment.

Qualifications

• Experience Level: Fresh Graduates or 1–2 years of experience in Operations & Product is a strong plus.
• Structured problem-solving ability to break down ambiguous operational issues.
• Strong communication & interpersonal skills with diverse stakeholders.
• High curiosity and proactive initiative, asking why and driving solutions.
• Willingness to get hands dirty inspecting raw data and logs.
• Basic technical & data fluency; working knowledge of SQL or data querying.
• Practical AI familiarity with modern AI tools for prototyping or analysis.

Responsibilities

• Product Operations & Issue Resolution: diagnose and trace issues, not just patch symptoms.
• Process Improvement & Automation: propose internal product features and automations to boost efficiency.
• Cross-Functional Stakeholder Management: communicate needs across Ops, Engineering, Finance, and Commercial teams.
• Data-Driven Analysis & Prototyping: write queries, review logs, evaluate product health for decisions.
• AI‑First Problem Solving: leverage AI tools for rapid prototyping and workflow automation.
• Support & Learn: collaborate with Senior PMs to manage roadmaps and learn fintech PM basics.

Skills

Structured Problem-Solving

Communication Skills

Curiosity

Proactive Initiative

Hands-on Data Analysis

AI Tools Familiarity

Tools

SQL

Job description

About the Role

As an Associate Product Manager in our Financial Services team, you will work closely with Product Managers across our Corporate Card & Expense Management Platform. This is a highly hands‑on role with strong exposure to product operations, internal automation, and continuous improvement.

You won’t just manage features—you will dive deep into day‑to‑day issue handling, analyze complex operational workflows, trace raw transactions, and turn operational insights into scalable product solutions. We are looking for a well‑rounded, highly curious, and structured problem‑solver who is eager to learn, adaptable, and ready to leverage AI‑agentic tools in their daily workflow.

What You’ll Do (Key Responsibilities)

• Product Operations & Issue Resolution: Act as the diagnostic bridge between product and operations. Handle complex user inquiries, trace transaction issues, and identify root causes rather than just band‑aiding symptoms.

• Process Improvement & Automation: Analyze operational friction to propose internal product features, automations, and actionable insights that optimize efficiency for internal teams (Ops, Finance, Engineering).

• Cross‑Functional Stakeholder Management: Communicate fluidly across Ops, Engineering, Finance, and Commercial teams—translating complex operational needs into clear technical and product requirements.

• Data‑Driven Analysis & Prototyping: Perform hands‑on data exploration (writing SQL queries, reviewing transaction logs, and reconciliation data) to evaluate product health and support decision‑making.

• AI‑First Problem Solving: Actively utilize AI‑agentic tools in your daily workflow for rapid prototyping, data querying, debugging, and workflow automation.

• Support & Learn: Collaborate directly with Senior PMs to manage product roadmaps, build features, and learn end‑to‑end fintech product management.

What We’re Looking For (Requirements)

Core Qualifications:

• Experience Level: Open to Fresh Graduates with strong internship/project experience, or candidates with 1–2 years of experience (exposure in both Operations & Product is a strong plus).

• Structured Problem‑Solving: Ability to break down ambiguous, messy operational issues into structured, logical solutions.

• Strong Communication & Interpersonal Skills: Highly articulate, agile, and adaptively communicative (luwes) when collaborating with diverse stakeholders.

• High Curiosity & Proactive Initiative: A critical thinker who continuously asks “Why does this work this way?” and proactively drives solutions without waiting for step‑by‑step instructions.

• Willingness to Get Hands Dirty: Comfortable diving into raw transaction logs, manual reconciliations, or edge‑case investigations to truly understand a product flaw.

• Basic Technical & Data Fluency: Understanding of how digital products function under the hood, with working knowledge of SQL or basic data querying.

• Practical AI Familiarity: Hands‑on experience using modern AI‑agentic tools (e.g., Claude Code, Codex, Antigravity, or ChatGPT API) for prototyping, analysis, or building personal/work projects.

Nice to Have

• Prior experience or strong familiarity with Fintech, Payments, or B2B/Corporate Card Issuing.

• Direct experience working closely with Operations or Finance teams on internal toolings or operational workflows.

• Comfort navigating raw transaction logs, API payloads, or reconciliation spreadsheets.

Why Join Us?

• Accelerated Growth: Fast‑track your Product Management career with direct mentorship from experienced PMs and leadership.

• High Impact: Build products that directly impact daily financial workflows for businesses.

• Modern Tech Stack & AI Culture: Be part of an environment that actively encourages using cutting‑edge AI tools to solve real‑world problems faster.