Junior It Support & Systems Assistant (Medan)
Pt Citra Laksamana Utama
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Benefits offered by this job
Job summary
Pt Citra Laksamana Utama is seeking a skilled Remote Technical Support Specialist to join our global support team. You will diagnose and resolve hardware and software issues for users, working from home and serving customers in Depok and beyond.
The role emphasizes timely, clear communication via phone, email, and chat, with opportunities to escalate complex problems to senior staff and to contribute to a growing knowledge base.
Qualifications
- Proven experience in technical support, preferably remote.
- Strong IT knowledge: computer systems, hardware, software, networks.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote desktop tools and helpdesk software.
- Excellent communication for remote collaboration.
- Associates degree in IT or related field.
Responsibilities
- Diagnose and resolve technical hardware and software issues for end-users.
- Provide clear, timely technical support via phone, email, and chat.
- Guide users through step-by-step solutions and educate them on product functionalities.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Contribute to knowledge base by documenting common issues and solutions.
Skills
Education
Tools
Job description
Our client is seeking a skilled Technical Support Specialist to join their fully remote support team, catering to users in the Depok area and beyond. This role is pivotal in providing timely and effective technical assistance to resolve software and hardware issues, ensuring a seamless user experience. You will work from your home office, collaborating with a distributed team to uphold the company's high standards of technical support and customer satisfaction. This is an excellent opportunity for a tech-savvy individual who enjoys problem-solving and thrives in a flexible work environment.
Our client is seeking a skilled Technical Support Specialist to join their fully remote support team, catering to users in the Depok area and beyond. This role is pivotal in providing timely and effective technical assistance to resolve software and hardware issues, ensuring a seamless user experience. You will work from your home office, collaborating with a distributed team to uphold the company's high standards of technical support and customer satisfaction. This is an excellent opportunity for a tech-savvy individual who enjoys problem-solving and thrives in a flexible work environment.
- Diagnose and resolve technical hardware and software issues for end-users.
- Provide clear, concise, and timely technical support via phone, email, and chat.
- Guide users through step-by-step solutions and educate them on product functionalities.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Contribute to the knowledge base by documenting common issues and solutions.
- Proven experience as a Technical Support Specialist or in a similar role.
- Strong understanding of computer systems, hardware, software, and networks.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote desktop tools and ticketing systems.
- Exceptional communication and interpersonal skills for effective remote collaboration.
- Associate's degree in IT or a related field, or equivalent experience.
- Competitive salary.
- Comprehensive benefits package, including health insurance.
- Fully remote work arrangement.
- Opportunities for advanced technical training and certifications.
- Flexible working hours.
Our client is actively seeking a skilled and resourceful Remote Technical Support Agent to join their global team, supporting users from the Depok area and beyond. This role is pivotal in providing expert technical assistance and troubleshooting for complex product issues, ensuring customer satisfaction and retention. Operating entirely remotely, you will leverage your technical acumen and communication skills to resolve challenges efficiently. This is an excellent opportunity for experienced professionals who thrive in an independent work environment and are dedicated to delivering top-tier technical support from their home office.
Our client is actively seeking a skilled and resourceful Remote Technical Support Agent to join their global team, supporting users from the Depok area and beyond. This role is pivotal in providing expert technical assistance and troubleshooting for complex product issues, ensuring customer satisfaction and retention. Operating entirely remotely, you will leverage your technical acumen and communication skills to resolve challenges efficiently. This is an excellent opportunity for experienced professionals who thrive in an independent work environment and are dedicated to delivering top-tier technical support from their home office.
- Provide advanced technical support and troubleshooting for escalated customer issues via phone, email, and chat.
- Diagnose and resolve complex software, hardware, and network problems.
- Document all technical issues, steps taken, and resolutions meticulously in the ticketing system.
- Collaborate with engineering and product teams to identify bugs and suggest product improvements.
- Maintain up-to-date knowledge of products, services, and support procedures.
- Proven experience in technical support, preferably in a remote capacity.
- Strong analytical and problem-solving skills with a deep understanding of IT systems.
- Excellent communication skills in Bahasa Indonesia and English, both written and verbal.
- Proficiency with remote desktop tools and helpdesk software.
- Ability to work independently and manage a workload effectively in a remote setting.
- Highly competitive salary reflective of advanced technical skills.
- Flexible remote work schedule and location independence.
- Opportunities for continued learning and advanced technical certifications.
- Company-provided essential software and remote work tools.
- A collaborative and results-oriented virtual team culture.
Our client is actively seeking a Remote Technical Support Specialist with a strong emphasis on installation and configuration to join their distributed team. This role involves providing expert remote assistance to customers worldwide, guiding them through the setup, integration, and initial operation of complex technical solutions. You will be instrumental in ensuring a smooth and successful customer onboarding experience from a distance. This position is ideal for a proactive problem-solver who thrives in a virtual environment and possesses deep knowledge in the Installation & Maintenance field, offering a fully remote opportunity to impact client success from any location, including the greater Depok area.
Our client is actively seeking a Remote Technical Support Specialist with a strong emphasis on installation and configuration to join their distributed team. This role involves providing expert remote assistance to customers worldwide, guiding them through the setup, integration, and initial operation of complex technical solutions. You will be instrumental in ensuring a smooth and successful customer onboarding experience from a distance. This position is ideal for a proactive problem-solver who thrives in a virtual environment and possesses deep knowledge in the Installation & Maintenance field, offering a fully remote opportunity to impact client success from any location, including the greater Depok area.
- Provide remote technical assistance and troubleshooting for product installations and configurations.
- Conduct virtual training sessions for
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