Japanese-Speaking Customer Support Agent (L1)

Staffinc; Jakarta Selatan; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Staffinc is seeking a Customer Service Agent L1 who speaks Japanese to support customers in Jakarta. The role focuses on helping with product inquiries, orders, and general questions via live chat, while maintaining a friendly and professional demeanour.

You will resolve issues, document interactions, educate customers on products and self-service options, and escalate complex cases when needed. A strong grasp of product knowledge and customer empathy is essential.

Responsibilities

• Assist customers via live chat with product, order, and general inquiries.
• Help with order placement, tracking, and cancellations.
• Resolve customer issues and escalate complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient service.
• Accurately document customer interactions and follow up when needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback for improvements.

Job description

Staffinc is seeking a Customer Service Agent L1 who speaks Japanese to support customers in Jakarta. The role focuses on helping with product inquiries, orders, and general questions via live chat, while maintaining a friendly and professional demeanour.

You will resolve issues, document interactions, educate customers on products and self-service options, and escalate complex cases when needed. A strong grasp of product knowledge and customer empathy is essential.