Customer Service Agent L1 (Japanese Speaker)

Staffinc Group; Jakarta Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Staffinc Group in Jakarta Selatan is seeking a Customer Service Agent L1 (Japanese Speaker) to handle live chat inquiries, assist with orders, and provide exceptional service.

You will document interactions accurately, educate customers on products and self-service options, and help resolve issues or escalate complex cases when required, delivering friendly and empathetic support. Collaboration with product and support teams helps ensure customer satisfaction.

Responsibilities

• Assist customers via live chat with product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and escalated complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient customer service.
• Accurately document customer interactions and follow up when needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support service and product improvements.

Job description

Customer Service Agent L1 (Japanese Speaker)

Customer Interaction: Assist customers via live chat with product, order, and general inquiries. Order Processing: Assist with order placement, tracking, and cancellations. Problem Resolution: Resolve customer issues and escalated complex cases when needed.

Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service. Documentation: Accurately document customer interactions and follow up when needed. Customer Education: Educate customers on products, promotions, usage, and self-service options.

Feedback Collection: Collect and report customer feedback to support service and product improvements -

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