Japan Desk Manager

JAC Recruitment; Karawang; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

JAC Recruitment in Karawang, West Java, Indonesia seeks a seasoned professional to manage a Japan Desk, tenant relations, and new business development with Japanese clients.

The role emphasizes cross-cultural communication, collaboration with the Marketing team on promotional materials, and regular travel to meet tenants and stakeholders in Indonesia and Japan.

Formación

• Professional proficiency in Japanese, with good understanding of Indonesian culture.
• Bachelor's degree in any major.
• Minimum 5 years of experience in Japan Desk, Japanese Relations, Sales, Tenant Relations, Customer Relations, or similar positions.
• Fluent in Japanese and English; Indonesian language would be a strong advantage.
• Strong interpersonal, communication, negotiation, and relationship management skills.
• Willing to be placed in Karawang, West Java, and travel for business.

Responsabilidades

• Build and maintain strong relationships with existing Japanese tenants through regular visits and meetings.
• Handle tenant inquiries, complaints, and concerns, ensuring timely and effective resolution.
• Organize and manage regular monthly meetings to maintain tenant satisfaction.
• Handle inquiries from prospective Japanese customers from initial introduction, business presentation, negotiation, and deal closing to after-sales service.
• Identify potential business opportunities and support the acquisition of new Japanese tenants.
• Establish and maintain relationships with Japanese business associations, government entities, Japanese communities, and other relevant organizations.
• Maintain good relationships with property consultants, agents, and other business partners.
• Plan, organize, and monitor events, business meetings, and seminars.
• Collaborate with the Marketing Communication team in preparing promotional materials and presentations to support business development.
• Act as a cultural liaison to bridge communication gaps and foster mutual understanding between the company and Japanese clients/stakeholders.
• Maintain and update the database of Japanese tenants and key contacts.

Conocimientos

Japanese language

Interpersonal skills

Communication skills

Negotiation

Relationship management

Adaptability

English proficiency

Integrity

Educación

Bachelor's degree

Descripción del empleo

Key Responsibilities:

Existing Tenant Relations

• Build and maintain strong relationships with existing Japanese tenants through regular visits and meetings.
• Handle tenant inquiries, complaints, and concerns, ensuring timely and effective resolution.
• Organize and manage regular monthly meetings to maintain tenant satisfaction.

New Business Development & Sales

• Handle inquiries from prospective Japanese customers, from initial introduction, business presentation, negotiation, and deal closing to after-sales service.
• Identify potential business opportunities and support the acquisition of new Japanese tenants.

Stakeholder & Business Partner Relations

• Establish and maintain relationships with Japanese business associations, government entities, Japanese communities, and other relevant organizations.
• Maintain good relationships with property consultants, agents, and other business partners.

Other Responsibilities

• Plan, organize, and monitor events, business meetings, and seminars.
• Collaborate with the Marketing Communication team in preparing promotional materials and presentations to support business development.
• Act as a cultural liaison to bridge communication gaps and foster mutual understanding between the company and Japanese clients/stakeholders.
• Maintain and update the database of Japanese tenants and key contacts.

Candidate Requirements:

• Professional proficiency in Japanese, together with a good understanding of Indonesian culture and the ability to work effectively in a cross-cultural environment.
• Bachelor's degree in any major.
• Minimum 5 years of experience in Japan Desk, Japanese Relations, Sales, Tenant Relations, Customer Relations, or similar positions.
• Preferably has a background in Sales and Customer Service, particularly in the property or industrial estate industry.
• Fluent in Japanese and English. Proficiency in Bahasa Indonesia would be a strong advantage.
• Good understanding of Japanese business etiquette and culture.
• Strong interpersonal, communication, negotiation, and relationship management skills.
• Quick learner with the ability to adapt to a new environment.
• High level of integrity, professionalism, and confidentiality.
• Willing to be placed in Karawang, West Java, and travel for business purposes.