Jakarta-based Senior E‑Commerce & BNPL Operations Lead

MatchaTalent; Bekasi; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

MatchaTalent is seeking a Senior E‑Commerce Business Operations Manager to lead Indonesia’s e‑commerce and BNPL‑integrated platform. You will bridge regional HQ strategy with local execution and run a 5–8 person ops team, driving merchant growth and platform performance.

The ideal candidate has 10+ years in business operations within financial services, strong stakeholder and merchant ecosystem management, and fluency in Mandarin, Indonesian, and English where applicable.

Qualifications

• Bachelor’s or Master’s degree in E‑Commerce, Business Administration, Marketing, Finance, or related field.
• Minimum 10 years of professional experience in Business Operations, preferably within multifinance, consumer finance, or financial services.
• Minimum 5 years of progressive experience in e‑commerce, BNPL, consumer credit, digital financial services, or related digital business environments.
• Minimum 5 years of managerial or senior managerial experience leading business operations, business development, merchant ecosystems, or related functions.
• Strong understanding of e‑commerce operations, BNPL payment flows, merchant ecosystems, consumer credit, and digital financial services.
• Proven experience managing cross‑functional stakeholders and leading teams of approximately 5–8 employees.
• Strong business acumen with the ability to translate business strategy into operational execution and measurable commercial results.
• Strong negotiation, persuasion, stakeholder management, and problem‑solving capabilities.
• Comfortable working directly with regional or international HQ stakeholders in a fast‑paced and highly accountable environment.
• Fluent Mandarin Chinese proficiency, both written and spoken, is mandatory for direct communication and reporting to Regional HQ.
• Fluent Bahasa Indonesia proficiency, both written and spoken, is mandatory for local team leadership, merchant negotiations, and external stakeholder communication.
• Business‑level English proficiency is strongly preferred for regional collaboration.
• Assertive, resourceful, adaptable, and highly execution‑oriented with strong ownership of business outcomes.

Responsibilities

• Lead day‑to‑day business operations for the e‑commerce and BNPL‑integrated platform, ensuring strong operational performance and execution.
• Translate Regional HQ strategies and business objectives into localized operational roadmaps and commercial initiatives.
• Manage and develop a team of 5–8 operational professionals, setting priorities, performance expectations, and execution standards.
• Drive merchant acquisition, strategic partnerships, and ecosystem expansion to increase BNPL acceptance across relevant channels.
• Oversee merchant onboarding processes, platform campaigns, fee structures, transaction performance, and customer conversion initiatives.
• Monitor key e‑commerce and BNPL metrics, identify operational gaps, and implement initiatives to improve transaction volume, conversion, and platform efficiency.
• Lead cross‑functional collaboration across Business Operations, Business Development, Merchant Relationship Management, Product, Legal, Risk, and Compliance.
• Represent the business unit in strategic stakeholder discussions and negotiations with key business partners when required.
• Coordinate with relevant government authorities, industry associations, and regulatory stakeholders on operational or compliance matters when necessary.
• Ensure merchant agreements, promotional activities, and business processes remain aligned with applicable Indonesian e‑commerce and fintech regulations.
• Identify operational risks and develop practical solutions for urgent or high‑priority business challenges.
• Prepare business performance updates, operational analysis, and strategic recommendations for Regional HQ leadership.
• Drive continuous improvement initiatives to strengthen operational efficiency, merchant experience, and overall business performance.

Skills

Leadership

Stakeholder management

Negotiation

Cross-functional collaboration

Execution

Business acumen

Education

Bachelor's or Master's degree

Job description

MatchaTalent is seeking a Senior E‑Commerce Business Operations Manager to lead Indonesia’s e‑commerce and BNPL‑integrated platform. You will bridge regional HQ strategy with local execution and run a 5–8 person ops team, driving merchant growth and platform performance.

The ideal candidate has 10+ years in business operations within financial services, strong stakeholder and merchant ecosystem management, and fluency in Mandarin, Indonesian, and English where applicable.