ITSM Integrations Engineer: Automation & Reliability

PT Leap Digital Indonesia; Jakarta Pusat; On-site; IDR 30,000,000 - 54,000,000; Full time

Job summary

PT Leap Digital Indonesia is seeking an experienced ManageEngine Integration Developer for Jakarta. You will design and maintain integrations linking the ITSM platform with monitoring tools and enterprise applications, focusing on event-to-incident automation and secure development practices.

You will work with REST/SOAP APIs, JSON/XML, webhooks, and OAuth, building automated workflows and ensuring reliability. 7–11 years of hands-on integration experience is expected.

Qualifications

• 7–11 years of experience in integration development or ITSM platform development.
• Strong experience with ManageEngine; ServiceNow experience is a plus.
• Proficient with REST, SOAP, JSON/XML, webhooks, and OAuth.
• Experience with ITSM, event management, and CMDB integrations.
• Scripting/automation with Python and/or Ansible.
• Familiar with CI/CD, version control, and release management.
• Secure coding practices and debugging prowess.
• ManageEngine certifications (preferred); ServiceNow CSA (preferred).

Responsibilities

• Develop and maintain integrations between ManageEngine and monitoring platforms.
• Build integrations with OEM/vendor support systems and enterprise platforms for automated cases, identity, CMDB, and reporting.
• Develop integrations using REST/SOAP APIs, JSON/XML, webhooks, and OAuth.
• Build and maintain automated workflows and self-service processes.
• Monitor integration performance, troubleshoot errors, and manage retries and recovery.
• Resolve integration-related incidents and optimize performance.
• Follow secure development, code review, version control, and release management practices.

Skills

Debugging

Troubleshooting

Secure coding

Performance tuning

Education

ManageEngine certifications

ServiceNow CSA

Tools

REST API

SOAP API

JSON/XML

Webhooks

OAuth

CI/CD

Job description

PT Leap Digital Indonesia is seeking an experienced ManageEngine Integration Developer for Jakarta. You will design and maintain integrations linking the ITSM platform with monitoring tools and enterprise applications, focusing on event-to-incident automation and secure development practices.

You will work with REST/SOAP APIs, JSON/XML, webhooks, and OAuth, building automated workflows and ensuring reliability. 7–11 years of hands-on integration experience is expected.