IT Technician

Gear Inc.

Provinsi Bali

On-site

IDR 359,195,402 - 538,793,103

Full time

14 days+

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Benefits offered by this job

Attractive basic salary

Attendance allowance

Private Health Insurance

Career path

Monthly internal events

Job summary

Gear Inc. is seeking an IT Technician in Bali to provide technical support and ensure the smooth operation of IT systems and infrastructure. The ideal candidate will have 2-3 years of experience, hold a relevant degree, and be skilled in troubleshooting hardware and software issues.

Key responsibilities include maintaining IT systems, handling service requests, and implementing security measures to protect sensitive data. Position offers attractive benefits and a dynamic working environment.

Qualifications

2-3 years of experience as an IT Technician in a BPO or contact center.
Strong knowledge of Windows, Mac, and Linux operating systems.
Familiar with VoIP, CRM, and workforce management systems.

Responsibilities

Provide on-site and remote technical support to end-users.
Perform regular maintenance, updates, and patching of systems.
Monitor system and network performance to minimize downtime.

Skills

Technical support

Troubleshooting

IT systems management

Network management

Cybersecurity

Documentation

Education

Diploma or degree in Information Technology

Tools

CompTIA A+

Network+

MCP

CCNA

Job description

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

An IT Technician in a BPO (Business Process Outsourcing) environment is responsible for providing technical support and ensuring the smooth operation of IT systems, networks, and hardware that support the business operations. The role requires maintaining the IT infrastructure, troubleshooting issues, implementing security protocols, and ensuring minimal downtime for IT systems. This role requires a blend of technical expertise, problem‑solving skills, and the ability to handle IT tasks in a fast‑paced, customer‑focused environment.

Key Responsibilities

Technical Support
- Provide on‑site and remote technical support to end‑users, including diagnosing and resolving hardware, software, and network issues.
- Assist with troubleshooting desktop, laptop, printer, and peripheral issues.
- Handle IT service requests and incidents, ensuring timely resolution within Service Level Agreements (SLAs).
System Maintenance and Monitoring
- Perform regular maintenance, updates, and patching of operating systems, software applications, and security tools.
- Monitor system and network performance, proactively addressing potential issues to minimize downtime.
- Ensure uptime for essential business systems, including VoIP and monitoring systems.
Network and Infrastructure Management
- Assist in the configuration and maintenance of LAN/WAN networks, routers, switches, and firewalls.
- Set up and maintain VPNs and remote access configurations to support BPO operations.
- Perform routine network checks to ensure connectivity and proper configuration.
Security and Compliance
- Implement and monitor cybersecurity measures, such as firewalls, antivirus software, and data encryption.
- Follow organizational security protocols and industry compliance standards (e.g., PCI‑DSS, GDPR, HIPAA) to protect sensitive customer data.
- Conduct regular security audits, vulnerability scans, and risk assessments to identify and resolve security threats.
IT Asset Management
- Manage the inventory of hardware, software, and other IT assets, ensuring proper documentation, tracking, and disposal.
- Assist in the setup and deployment of workstations, including installing necessary software and configuring systems.
- Ensure that IT hardware (laptops, desktops, servers) is functioning optimally and address issues such as hardware malfunctions or replacements.
Support for BPO Operations
- Provide technical support for specialized software and tools used in BPO operations.
Documentation and Reporting
- Maintain accurate documentation of technical procedures, configurations, and solutions in the knowledge base for future reference.
- Provide regular reports on system performance, incidents, and resolutions to management.
- Assist in the development and implementation of IT policies and procedures.

Key Skills and Experience

Hold a diploma or degree in Information Technology, Computer Science, or a related field.
Possess relevant certifications such as CompTIA A+, Network+, MCP, or CCNA (preferred).
Have 2‑3 years of experience as an IT Technician in a BPO, contact center, or fast‑paced corporate environment.
Demonstrate strong knowledge of Windows, Mac, and Linux operating systems.
Skilled in troubleshooting network, hardware, and software issues efficiently.
Be familiar with VoIP, CRM, and workforce management systems commonly used in BPO settings.
Have experience in managing network infrastructure including LAN, WAN, VPNs, firewalls, and switches.
Able to diagnose and resolve technical issues quickly and effectively under pressure.
Proactive in identifying and preventing potential system problems.
Communicate clearly and professionally with end‑users, management, and technical teams.
Capable of explaining technical concepts to non‑technical stakeholders in an easy‑to‑understand manner.
Work effectively both independently and as part of a cross‑functional team.
Manage multiple tasks and deadlines efficiently in a dynamic work environment.
Demonstrate strong customer service orientation with a focus on minimizing operational disruptions.
Maintain a positive, can‑do attitude when assisting staff with technical issues.