Content Moderator

Gear Inc.; Denpasar; On-site; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Attractive basic salary

Mental health care service

Paid leave

Career path

Job summary

Gear Inc. is looking for a Content Moderator in Denpasar, Bali. The role involves reviewing and moderating user-generated content, ensuring adherence to community standards, and preventing inappropriate material from being published.

Candidates should have good English communication skills and the ability to work flexible schedules. Benefits include an attractive salary, health care services, and career development opportunities.

Qualifications

• Experience in content moderation or BPO is an advantage.
• Fresh graduates from any major are welcome.
• Ability to start immediately is required.

Responsibilities

• Review and moderate user-generated content to maintain community standards.
• Assess adherence to content guidelines and make judgment calls.
• Manage content safety for short video products.

Skills

Social media engagement

Resilience to sensitive content

English communication (B2 level)

Content moderation experience

Education

Minimum D3

Job description

About the Job

Gear Inc is an American‑owned business process outsourcing company operating in Southeast Asia. Matchbox Mobile – Gear Inc provides industry‑leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user‑generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/.

Responsibilities

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user‑generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

• Review all user‑generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound judgment calls, and remove any material that violates the standards.
• Manage content safety for short‑video products to ensure compliance with legal standards.
• Possess a deep understanding of policies and procedures and act swiftly to identify and remove inappropriate content before it can cause damage.
• Manage and address inappropriate content reports, applying company policy.
• Coordinate with supervisors to handle content that violates community guidelines and update operational standards.
• Perform audits of contents received for sharing on social media uploads.
• Review online videos/content/complaints/legal notices received from end‑customers regarding incorrect decisions taken related to copyright work materials.
• Review and update content on popular social media platforms.
• As this role may expose you to potentially harmful or sensitive content each shift, personal traits and self‑management skills are needed to manage unique risks in a fast‑paced environment.

Benefits

• Attractive basic salary.
• Allowance (attendance, transportation, overtime, and public holiday).
• Mental health care service (on‑site psychologist and mental‑health application).
• BPJS Kesehatan.
• BPJS Ketenagakerjaan.
• Private health insurance.
• Monthly internal events.
• Paid leave.
• Career path.

Key Skills and Experience

• Enjoys spending time watching social media feeds (advantage).
• Capable of withstanding potentially sensitive content.
• English communication skill (B2 level) + good verbal communication.
• Content moderation or BPO work experience is a plus.
• Fresh graduates from all majors welcome (minimum D3).
• Able to start working immediately.
• Willing to work on weekends and public holidays.
• Willing to work on shifting schedules including night shifts.
• Willing to be placed in Denpasar, Bali (Full WFO).

Working Environment

• International, fun, and professional working environment.
• Working closely with experienced foreign experts.
• Free drinks (coffee, mineral water, etc.).
• Training and career development opportunities.
• Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali