IT Technician - BPO Tech Support & Security

Gear Inc.; Provinsi Bali; On-site; IDR 359,195,402 - 538,793,103; Full time

Benefits offered by this job

Attractive basic salary

Attendance allowance

Private Health Insurance

Career path

Monthly internal events

Job summary

Gear Inc. is seeking an IT Technician in Bali to provide technical support and ensure the smooth operation of IT systems and infrastructure. The ideal candidate will have 2-3 years of experience, hold a relevant degree, and be skilled in troubleshooting hardware and software issues.

Key responsibilities include maintaining IT systems, handling service requests, and implementing security measures to protect sensitive data. Position offers attractive benefits and a dynamic working environment.

Qualifications

• 2-3 years of experience as an IT Technician in a BPO or contact center.
• Strong knowledge of Windows, Mac, and Linux operating systems.
• Familiar with VoIP, CRM, and workforce management systems.

Responsibilities

• Provide on-site and remote technical support to end-users.
• Perform regular maintenance, updates, and patching of systems.
• Monitor system and network performance to minimize downtime.

Skills

Technical support

Troubleshooting

IT systems management

Network management

Cybersecurity

Documentation

Education

Diploma or degree in Information Technology

Tools

CompTIA A+

Network+

MCP

CCNA

Job description

Gear Inc. is seeking an IT Technician in Bali to provide technical support and ensure the smooth operation of IT systems and infrastructure. The ideal candidate will have 2-3 years of experience, hold a relevant degree, and be skilled in troubleshooting hardware and software issues.

Key responsibilities include maintaining IT systems, handling service requests, and implementing security measures to protect sensitive data. Position offers attractive benefits and a dynamic working environment.