IT Operations Support

ATI Business Group; Tangerang; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

ATI Business Group is seeking an IT Operations Associate to join our IT Operations team. You will provide day‑to‑day IT support for our production environment, ensuring business continuity by resolving issues and maintaining IT infrastructure.

You will work across LAN/WAN networks, servers, firewalls, CCTV, IP telephony, and access control systems while following ITIL practices. The ideal candidate has a Bachelor's degree in IT or related field, strong analytical and problem‑solving abilities,

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• Strong analytical and problem‑solving skills, able to diagnose and resolve issues independently.
• Hands‑on experience troubleshooting networking technologies and IT infrastructure.
• Experience with ITSM platforms (Jira Service Management, ServiceNow, Zendesk).
• Understanding of ITIL principles for incident and request management.

Responsibilities

• Provide day‑to‑day IT support for end users and incidents.
• Maintain critical IT infrastructure (LAN/WAN, servers, firewalls, CCTV, IP telephony).
• Diagnose and resolve moderately complex hardware, software and network issues.
• Manage incidents through ITSM tools following ITIL practices.
• Monitor system performance and escalate risks to ensure continuity.
• Collaborate with teams on projects and infrastructure improvements.
• Contribute to IT procedures and documentation.

Skills

Analytical skills

Problem-solving

Communication skills

Time management

Bilingual English/Indonesian

Education

Bachelor's degree in Information Technology or related field

Tools

Jira Service Management

ServiceNow

Zendesk

VMware

Hyper-V

Job description

Are you passionate about keeping IT systems running smoothly and ensuring users receive reliable technical support? Do you enjoy troubleshooting technical issues, maintaining critical infrastructure, and working in a fast‑paced operational environment where no two days are the same?

We're looking for an IT Operations Associate to join our IT Operations team. In this role, you'll provide day‑to‑day IT support for our production environment, helping ensure business continuity by resolving technical issues, maintaining infrastructure, and delivering excellent support to internal users.

Key Responsibilities

• Provide day‑to‑day IT support for end users, ensuring timely resolution of incidents and service requests
• Maintain and support critical IT infrastructure, including LAN/WAN networks, wireless networks, servers, firewalls, CCTV systems, IP telephony, and access control systems
• Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies
• Manage incidents and requests through IT Service Management (ITSM) tools while following ITIL best practices
• Monitor system performance, identify potential issues, and proactively escalate risks to ensure business continuity
• Collaborate with internal teams to support operational projects, infrastructure improvements, and system implementations
• Contribute to the continuous improvement of IT procedures, documentation, and operational standards
• Prioritize multiple support requests while maintaining service quality and meeting operational service levels

Is This You?

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field
• Strong analytical and problem‑solving skills, with the ability to diagnose and resolve technical issues independently
• Hands‑on experience troubleshooting and configuring networking technologies, including TCP/IP, DNS, DHCP, VPNs, and network devices
• Experience using IT Service Management (ITSM) platforms such as Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
• Understanding of ITIL principles for incident and request management
• Excellent project and time management skills with the ability to manage changing priorities in a fast‑paced environment
• Professional proficiency in both Bahasa Indonesia and English, with strong written and verbal communication skills
• Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP
• Experience supporting enterprise IT environments and infrastructure
• Experience administering Windows Server and/or Linux operating systems
• Familiarity with virtualization platforms such as VMware or Hyper‑V
• Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
• Basic understanding of endpoint security, firewalls, backup, and disaster recovery practices

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.