IT Systems Implementation & Support Analyst

PT Summarecon Agung, Tbk; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Summarecon Agung Tbk PT in Jakarta is seeking an IT Support Associate to maintain IT documentation, assist users with application and system issues, and ensure timely SLA-compliant resolutions. The role emphasizes collaboration with the IT team and other departments to optimize application use and IT services.

Candidates should hold a Bachelor's degree in IT or related fields, demonstrate strong communication and analytical skills, and be proficient in Microsoft Office.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Basic understanding of IT systems, applications, hardware, and troubleshooting.
• Proficient in Microsoft Office.
• Strong documentation and report-writing skills.
• Excellent communication and analytical abilities.
• Ability to meet SLA targets and work within timelines.
• Fast learner who can work well in a team.

Responsibilities

• Prepare and maintain documentation and reports related to the company's IT systems and applications.
• Provide technical support to users experiencing issues with applications or computer systems.
• Analyze and troubleshoot application-related issues, ensuring timely resolution in accordance with SLA targets.
• Provide guidance and training to users on how to use company applications effectively.
• Coordinate with the IT team and relevant departments to resolve technical issues and address application-related needs.

Skills

IT systems knowledge

Microsoft Office

Documentation

Communication

Analytical skills

Time management

Teamwork

Adaptability

Education

Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field

Job description

Summarecon Agung Tbk PT in Jakarta is seeking an IT Support Associate to maintain IT documentation, assist users with application and system issues, and ensure timely SLA-compliant resolutions. The role emphasizes collaboration with the IT team and other departments to optimize application use and IT services.

Candidates should hold a Bachelor's degree in IT or related fields, demonstrate strong communication and analytical skills, and be proficient in Microsoft Office.