IT Support Supervisor: Lead Infrastructure & Service Delivery

ID90 PT Japfa Food Indonesia; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

JAPFA is seeking an IT Supervisor to maintain and optimize our manufacturing IT infrastructure across servers, networks, workstations, and peripherals. You will lead deployment, configuration, and upgrades of IT hardware/software and drive SLA/KPI adherence while coordinating with regional IT teams.

You will manage IT asset lifecycle, perform advanced escalation support, and implement data backup, recovery, and cybersecurity best practices to ensure business continuity and reliable operations

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 3–5 years IT support experience; 1–2 years in leadership, preferably in manufacturing/FMCG.
• Strong Windows/Linux, AD, TCP/IP, firewalls, and Office 365 skills.
• Familiarity with ERP systems (SAP) and ITSM frameworks desirable.
• Proven leadership and ability to motivate staff and delegate tasks.
• Excellent problem-solving, analytical, and communication skills; able to explain tech to non-technical users.

Responsibilities

• Monitor, maintain, and troubleshoot IT infrastructure across servers, networks, workstations, printers, and peripherals.
• Manage deployment, installation, configuration, and upgrades of IT hardware and software across departments.
• Establish and monitor SLAs and KPIs to ensure high-quality service delivery.
• Oversee IT asset management, including inventory, procurement recommendations, and lifecycle management.
• Provide advanced escalation support for complex incidents and coordinate with vendors/regions.
• Implement data backup, recovery protocols, and cybersecurity best practices for business continuity.

Skills

IT leadership

Windows/Linux

ERP SAP

ITSM

AD management

Networking TCP/IP

Education

Bachelor’s degree in CS/IT/CE

Tools

Office 365

Job description

JAPFA is seeking an IT Supervisor to maintain and optimize our manufacturing IT infrastructure across servers, networks, workstations, and peripherals. You will lead deployment, configuration, and upgrades of IT hardware/software and drive SLA/KPI adherence while coordinating with regional IT teams.

You will manage IT asset lifecycle, perform advanced escalation support, and implement data backup, recovery, and cybersecurity best practices to ensure business continuity and reliable operations