IT Support Lead – Infra, SLA & Security

Japfa; Jawa Timur; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Japfa Food Indonesia is seeking an experienced IT Operations Manager to lead and optimize our company-wide IT infrastructure. You will supervise a team, ensure system reliability, and coordinate with regional IT and vendors to keep platforms secure and up-to-date.

The role requires strong skills in Windows/Linux, AD, ERP (SAP), and ITSM processes, with a track record of delivering high-quality service in manufacturing or FMCG environments. Join us to support our diverse agri-food operations.

Qualifications

• BS in Computer Science, IT, or related field.
• 3–5 years IT support experience; 1–2 years in a supervisory role, preferably in manufacturing, agriculture, or FMCG.
• Strong knowledge of Windows and Linux, AD, TCP/IP, firewalls, and Office 365.
• Familiarity with ERP systems (SAP) and ITSM frameworks is highly desirable.
• Proven leadership and ability to motivate and delegate tasks.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Monitor, maintain, and troubleshoot IT infrastructure including servers, networks, workstations, printers, and peripherals.
• Manage deployment, installation, configuration, and upgrades of IT hardware and software across departments.
• Establish SLAs and KPIs to ensure high-quality IT services.
• Oversee IT asset management, procurement recommendations, and lifecycle management.
• Provide advanced escalation support and coordinate with external vendors or regional teams.
• Implement data backup, recovery procedures, and cybersecurity best practices.

Skills

Leadership

Team management

Problem solving

Communication

Education

Bachelor’s degree in CS/IT/CE

Tools

SAP ERP

Active Directory

Office 365

Windows

Linux

Job description

PT Japfa Food Indonesia is seeking an experienced IT Operations Manager to lead and optimize our company-wide IT infrastructure. You will supervise a team, ensure system reliability, and coordinate with regional IT and vendors to keep platforms secure and up-to-date.

The role requires strong skills in Windows/Linux, AD, ERP (SAP), and ITSM processes, with a track record of delivering high-quality service in manufacturing or FMCG environments. Join us to support our diverse agri-food operations.