IT Support Lead – Infrastructure, SLA & Security

Japfa

Wonoayu

On-site

IDR 300,000,000 - 420,000,000

Full time

3 days ago

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Job summary

PT Japfa Food Indonesia is seeking an experienced IT Supervisor to lead our IT support team, maintain servers, networks, workstations, and printers, and ensure reliable operations across manufacturing sites.

The role requires hands-on expertise with Windows/Linux, AD, TCP/IP networking, ERP systems such as SAP, and ITIL/ITSM concepts. You will define SLAs/KPIs, manage IT assets, mentor staff, and coordinate with regional IT teams to support business continuity.

Qualifications

Bachelor’s degree in CS/IT/CE required.
3–5 years IT support experience with at least 1–2 years in a supervisory/leadership role, preferably in manufacturing, agriculture, or FMCG.
Strong technical proficiency in Windows/Linux, Active Directory, TCP/IP networking, firewalls, and Office 365.
Familiarity with SAP ERP and ITSM frameworks is highly desirable.
Proven leadership and team management skills; ability to motivate staff and delegate tasks.

Responsibilities

Monitor, maintain, and troubleshoot IT infrastructure including servers, networks, workstations, printers, and peripheral devices.
Manage deployment, installation, configuration, and upgrading of IT hardware and software across departments.
Establish, implement, and monitor IT support SLAs and KPIs to ensure high-quality service.
Oversee IT asset management including inventory tracking, procurement recommendations, and lifecycle management.
Provide advanced escalation support for complex IT incidents and coordinate with vendors or regional IT teams.
Implement data backup procedures, system recovery protocols, and cybersecurity best practices to ensure business continuity.