IT Support Supervisor – Lead Tech & SLA Champion

PT Japfa Comfeed Indonesia Tbk; Jawa Timur; Remote; IDR 180,000,000 - 300,000,000; Full time

Job summary

Japfa Food Indonesia is seeking an IT Support Supervisor to oversee the company’s IT infrastructure, including servers, networks, workstations, and peripherals. You’ll manage deployment, upgrades, and asset management while aligning with SLAs and KPIs to ensure service quality.

The role requires leadership experience, strong Windows/Linux and AD skills, and familiarity with SAP ERP and ITSM frameworks to support manufacturing and FMCG operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 3–5 years of experience in IT support, with at least 1–2 years in a supervisory or leadership role, preferably within the manufacturing, agriculture, or FMCG sectors.
• Strong technical proficiency in Windows/Linux operating systems, active directory management, TCP/IP networking, firewalls, and office productivity suites (Office 365).
• Familiarity with ERP systems (such as SAP) and IT Service Management (ITSM) frameworks is highly desirable.
• Proven leadership and team management skills, with the ability to motivate staff and delegate tasks effectively.
• Excellent problem-solving, analytical, and communication skills, with the ability to explain technical concepts to non-technical users.

Responsibilities

• Monitor, maintain, and troubleshoot company IT infrastructure, including servers, networks, workstations, printers, and peripheral devices.
• Manage the deployment, installation, configuration, and upgrading of IT hardware and software applications across various departments.
• Establish, implement, and monitor IT support service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
• Oversee IT asset management, including inventory tracking, procurement recommendations, and lifecycle management of hardware and software licenses.
• Provide advanced technical escalation support for complex IT incidents and coordinate with external vendors or regional IT teams when necessary.
• Implement data backup procedures, system recovery protocols, and cybersecurity best practices to safeguard company data and ensure business continuity.

Skills

Windows

Linux

Active Directory

TCP/IP

Firewalls

Office 365

ITSM

SAP ERP

Leadership

Communication

Education

Bachelors in CS/IT/CE

Tools

SAP ERP

Job description

Japfa Food Indonesia is seeking an IT Support Supervisor to oversee the company’s IT infrastructure, including servers, networks, workstations, and peripherals. You’ll manage deployment, upgrades, and asset management while aligning with SLAs and KPIs to ensure service quality.

The role requires leadership experience, strong Windows/Linux and AD skills, and familiarity with SAP ERP and ITSM frameworks to support manufacturing and FMCG operations.