IT SUPPORT SUPERVISOR

Japfa; Jawa Timur; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Japfa Food Indonesia is seeking an experienced IT Operations Manager to lead and optimize our company-wide IT infrastructure. You will supervise a team, ensure system reliability, and coordinate with regional IT and vendors to keep platforms secure and up-to-date.

The role requires strong skills in Windows/Linux, AD, ERP (SAP), and ITSM processes, with a track record of delivering high-quality service in manufacturing or FMCG environments. Join us to support our diverse agri-food operations.

Qualifications

• BS in Computer Science, IT, or related field.
• 3–5 years IT support experience; 1–2 years in a supervisory role, preferably in manufacturing, agriculture, or FMCG.
• Strong knowledge of Windows and Linux, AD, TCP/IP, firewalls, and Office 365.
• Familiarity with ERP systems (SAP) and ITSM frameworks is highly desirable.
• Proven leadership and ability to motivate and delegate tasks.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Monitor, maintain, and troubleshoot IT infrastructure including servers, networks, workstations, printers, and peripherals.
• Manage deployment, installation, configuration, and upgrades of IT hardware and software across departments.
• Establish SLAs and KPIs to ensure high-quality IT services.
• Oversee IT asset management, procurement recommendations, and lifecycle management.
• Provide advanced escalation support and coordinate with external vendors or regional teams.
• Implement data backup, recovery procedures, and cybersecurity best practices.

Skills

Leadership

Team management

Problem solving

Communication

Education

Bachelor’s degree in CS/IT/CE

Tools

SAP ERP

Active Directory

Office 365

Windows

Linux

Job description

PT Japfa Food Indonesia

Job Responsibilities

• Monitor, maintain, and troubleshoot company IT infrastructure, including servers, networks, workstations, printers, and peripheral devices.
• Manage the deployment, installation, configuration, and upgrading of IT hardware and software applications across various departments.
• Establish, implement, and monitor IT support service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
• Oversee IT asset management, including inventory tracking, procurement recommendations, and lifecycle management of hardware and software licenses.
• Provide advanced technical escalation support for complex IT incidents and coordinate with external vendors or regional IT teams when necessary.
• Implement data backup procedures, system recovery protocols, and cybersecurity best practices to safeguard company data and ensure business continuity.

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 3–5 years of experience in IT support, with at least 1–2 years in a supervisory or leadership role, preferably within the manufacturing, agriculture, or FMCG sectors.
• Strong technical proficiency in Windows/Linux operating systems, active directory management, TCP/IP networking, firewalls, and office productivity suites (e.g., Office 365).
• Familiarity with ERP systems (such as SAP) and IT Service Management (ITSM) frameworks is highly desirable.
• Proven leadership and team management skills, with the ability to motivate staff and delegate tasks effectively.
• Excellent problem-solving, analytical, and communication skills, with the ability to explain technical concepts to non-technical users.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Visit Our Official Webpage

https://www.japfa.com/

https://www.japfacomfeed.co.id/