IT SUPPORT STAFF - JUNIOR

PT Anugrah Indo Mandiri; Jakarta Utara; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT Anugrah Indo Mandiri is seeking a Junior IT Support Staff to provide frontline IT assistance for users and employees, addressing hardware and software issues and routine device maintenance. The role covers Windows/Office installation, network basics, and device configuration, with documentation and asset management duties.

Fresh graduates are welcome; 1–2 years in IT support is a plus. You will coordinate with vendors when needed and report IT issues and inventory on a regular basis, working

Qualifications

• Minimum SMK/D3/S1 qualification in Information Technology or related field.
• Fresh graduates welcome; 1–2 years IT Support experience is a plus.
• Understand basic hardware and software troubleshooting.
• Understand Windows and Microsoft Office installation and troubleshooting.
• Understand basic networking: LAN, Wi-Fi, IP Address, Router/Switch.
• Able to install and configure computers, printers, and other IT devices.
• Good problem‑solving and troubleshooting skills.
• Willing to learn and follow IT technology developments.
• Communicative, responsive, disciplined, detail‑oriented, and able to work with a team.
• Able to work independently or under supervisor direction.

Responsibilities

• Provide IT support to users/employees regarding hardware and software issues.
• Install, configure, and maintain computers, laptops, printers, scanners, and other IT devices.
• Handle troubleshooting for LAN networks, Wi-Fi, and basic internet connectivity.
• Install and troubleshoot Windows, Microsoft Office, email, and work applications.
• Assist with user account management, device access, and employee IT needs.
• Perform routine checks and maintenance of IT devices.
• Record inventory and IT asset management.
• Assist with data backup and ensure basic device security.
• Coordinate with external vendors/technicians for IT issues requiring further handling.
• Create work reports and IT issue documentation on a regular basis.

Education

SMK/D3/S1 in IT or related field

Tools

Microsoft Office

Email setup

Job description

IT Support Staff – Junior position at PT ANUGRAH INDO MANDIRI providing IT support to users and employees regarding hardware and software issues.

Key responsibilities

Provide IT support to users/employees regarding hardware and software issues

Install, configure, and maintain computers, laptops, printers, scanners, and other IT devices

Handle troubleshooting for LAN networks, Wi-Fi, and basic internet connectivity

Install and troubleshoot Windows, Microsoft Office, email, and work applications

Assist with user account management, device access, and employee IT needs

Perform routine checks and maintenance of IT devices

Record inventory and IT asset management

Assist with data backup and ensure basic device security

Coordinate with external vendors/technicians for IT issues requiring further handling

Create work reports and IT issue documentation on a regular basis

About you

Minimum SMK/D3/S1 qualification in Information Technology Engineering, Information Systems, Computer Engineering, or related field

Fresh graduates welcome; 1–2 years of IT Support experience is a plus

Understand basic hardware and software troubleshooting

Understand Windows and Microsoft Office installation and troubleshooting

Understand basic networking: LAN, Wi-Fi, IP Address, Router/Switch

Able to install and configure computers, printers, and other IT devices

Good problem‑solving and troubleshooting skills

Willing to learn and follow IT technology developments

Communicative, responsive, disciplined, detail‑oriented, and able to work with a team

Able to work independently or under supervisor direction

VISION & MISSION

Everybody now can enjoy world-class food and ingredients in your kitchen

Our Company

Web : www.ptaims.com

ptaim.id

cybeverages

Our Culture

• We believe in promotions from within
• Keep learning, asking, & never satisfied
• Be passionate about what you do
• Be creative & have fun along the way
• Target orientated & aim high
• Excellence in our work

Brands :

www.asianhomegourmet.com

www.unisoy.com.sg

www.gryphontea.com

PT Anugrah Indo Mandiri was establish in 2003. We are the appointed sole Importer & Distributor for Several Brand Agency in Indonesia. We provide customized sales, brand development, marketing, and logistics solutions to our clients and principals.

VISION & MISSION

Everybody now can enjoy world-class food and ingredients in your kitchen

Our Company

Web : www.ptaims.com

ptaim.id

cybeverages

Our Culture

• We believe in promotions from within
• Keep learning, asking, & never satisfied
• Be passionate about what you do
• Be creative & have fun along the way
• Target orientated & aim high
• Excellence in our work

Brands :

www.asianhomegourmet.com

www.unisoy.com.sg

www.gryphontea.com

PT Anugrah Indo Mandiri was establish in 2003. We are the appointed sole Importer & Distributor for Several Brand Agency in Indonesia. We provide customized sales, brand development, marketing, and logistics solutions to our clients and principals.

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