IT Support (Software Management)

Asaba Group; Jakarta Pusat; Presencial; IDR 144.000.000 - 216.000.000; Jornada completa

Descripción de la vacante

Asaba Group, based in Jakarta, seeks an experienced IT Support (Software Management) to join our team on a full-time basis. You will manage, support, and maintain our software systems while delivering comprehensive technical assistance to end-users across the company.

The role emphasizes software lifecycle management, installations, updates, and asset tracking. A Bachelor's degree and at least two years in IT support are required; strong communication helps translate technical concepts to

Formación

• Must have a Bachelor's degree in Computer Science, Information Technology, Software Engineering or related field.
• Minimum of 2 years experience in IT support, software support, or related customer service role.
• Strong knowledge of software lifecycle management including installation, configuration, troubleshooting and maintenance.

Responsabilidades

• Provide first and second-line technical support to end-users and troubleshoot software issues.
• Manage software installations, updates, patches and version control across the IT infrastructure.
• Proactively search and propose new software products to support the business and operations.
• Monitor software performance and system health, identify issues before they affect users.
• Document and maintain records of software assets, configurations and support tickets.
• Collaborate with IT team to implement software solutions and rollouts.
• Provide user training and guidance on software applications and tools.
• Support deployment and testing of new software systems and applications.
• Respond to and resolve user requests and incidents related to software functionality.
• Communicate status updates to stakeholders.

Conocimientos

IT support

Software lifecycle

Ticketing systems

Asset management

Communication

Educación

Bachelor's degree

Descripción del empleo

About the role

Asaba Group is seeking an experienced IT Support (Software Management) professional to join our Jakarta office on a full-time basis. This role is critical to ensuring our organisation's software infrastructure operates smoothly and efficiently. You will be responsible for managing, supporting, and maintaining our software systems whilst providing comprehensive technical assistance to end-users across the company. This position offers the opportunity to make a tangible impact on our IT operations and contribute to the seamless delivery of technology services throughout Asaba Group.

Key responsibilities

• Providing first and second-line technical support to end-users, troubleshooting software-related issues and resolving them in a timely manner
• Managing software installations, updates, patches and version control across the organization's IT infrastructure
• Actively search and propose a new software product for needed in Business or support operational
• Monitoring software performance and system health, identifying potential issues before they impact users
• Documenting and maintaining detailed records of software assets, configurations and support tickets
• Collaborating with IT team members to implement software solutions and rollouts to departments
• Providing user training and technical guidance on software applications and tools
• Supporting the deployment and testing of new software systems and applications
• Responding to and resolving user requests and incidents related to software functionality
• Communicating effectively with stakeholders regarding software support status and system updates

What we're looking for :

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or related field.
• Minimum of 2 years experience working in IT support, software support, application support, or a related customer service role.
• Strong knowledge of software lifecycle management, including installation, configuration, troubleshooting and maintenance
• Experience with IT ticketing systems and asset management tools
• Basic English proficiency, both written an spoken, is an advantage.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users
• Organisational skills and the ability to manage multiple support requests simultaneously
• A commitment to delivering high-quality customer service and maintaining user satisfaction

Originally distributing stationery products in 1962, ASABA GROUP was formed on May 1974.

The GROUP has successfully transformed itself into a respected and reputable Indonesian company with strong business units excel in each establishment and market. Asaba Group, has grown to be a leading group company of Imaging & Printing Solutions, provider and also Stationery, Office Equipment, & Surveying instruments distributor in Indonesia.