Software IT Support Engineer - Operations & Updates

Asaba Group

Jakarta Pusat

On-site

IDR 144,000,000 - 216,000,000

Full time

48 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Asaba Group, based in Jakarta, seeks an experienced IT Support (Software Management) to join our team on a full-time basis. You will manage, support, and maintain our software systems while delivering comprehensive technical assistance to end-users across the company.

The role emphasizes software lifecycle management, installations, updates, and asset tracking. A Bachelor's degree and at least two years in IT support are required; strong communication helps translate technical concepts to

Qualifications

Must have a Bachelor's degree in Computer Science, Information Technology, Software Engineering or related field.
Minimum of 2 years experience in IT support, software support, or related customer service role.
Strong knowledge of software lifecycle management including installation, configuration, troubleshooting and maintenance.

Responsibilities

Provide first and second-line technical support to end-users and troubleshoot software issues.
Manage software installations, updates, patches and version control across the IT infrastructure.
Proactively search and propose new software products to support the business and operations.
Monitor software performance and system health, identify issues before they affect users.
Document and maintain records of software assets, configurations and support tickets.
Collaborate with IT team to implement software solutions and rollouts.
Provide user training and guidance on software applications and tools.
Support deployment and testing of new software systems and applications.
Respond to and resolve user requests and incidents related to software functionality.
Communicate status updates to stakeholders.