IT Support Engineer: End-User & Systems Specialist

PT Smoore Technology Indonesia; Pandaan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Smoore Technology Indonesia is seeking an experienced IT Support Specialist to diagnose and resolve hardware, software, and peripheral issues for a 50-user environment. You will maintain Windows 10/11 stability and office apps, and ensure timely ticket resolution.

The role requires 3+ years in corporate IT support, familiarity with ITIL or ITSM tools, and strong analytical skills. English working language; Mandarin skills are a plus.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related field.
• Minimum 3 years IT support experience in a mid-sized corporate environment.
• Experience supporting at least 50 endpoints/users.
• Familiarity with ITIL practices or ITSM ticketing systems.

Responsibilities

• Resolve end-user technical issues: diagnose, troubleshoot, and resolve hardware, software, and peripheral faults.
• Maintain system and software stability: install and configure Windows 10/11 and standard office apps.
• Meet SLAs: deliver IT support with defined response times and resolution rates.
• Manage ticket lifecycle: track, document, and close issues in the ticketing system.
• Collaborate on team goals: liaise with cross-functional teams to keep IT environment secure.

Skills

IT Troubleshooting

Windows OS

ITIL

Ticketing Systems

Analytical Thinking

English Proficiency

Education

Bachelor's degree in IT/CS

Tools

ITSM Ticketing System

Job description

PT Smoore Technology Indonesia is seeking an experienced IT Support Specialist to diagnose and resolve hardware, software, and peripheral issues for a 50-user environment. You will maintain Windows 10/11 stability and office apps, and ensure timely ticket resolution.

The role requires 3+ years in corporate IT support, familiarity with ITIL or ITSM tools, and strong analytical skills. English working language; Mandarin skills are a plus.