IT Support

Segari; Tangerang; Presencial; IDR 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

Segari in Indonesia seeks an IT Support Technician to join our Tangerang operations. You will troubleshoot printers, configure networks (routers, switches, APs), and support CCTV systems across multiple sites, including warehouses.

The ideal candidate has at least a 2-year background (SMK TKJ or D3 in IT), can travel to multiple locations (up to 15), and holds a valid SIM C with own transport. Willingness to work shifts is required.

Formación

• Minimum SMK TKJ or D3 in IT-related field with relevant work experience.
• Willing to travel to up to 15 locations across multiple sites.
• Domiciled in Tangerang or West Jakarta area preferred.
• Valid SIM C and own transportation.
• Able to work in warehouse environments and provide on-site IT support.

Responsabilidades

• Troubleshoot, maintain, and repair printers (Inkjet, Dot Matrix, Thermal, Laser).
• Perform network config and troubleshooting for routers, switches, and wireless APs.
• Support CCTV systems (DVR/NVR/IP cameras) and warehouse IT equipment.
• Provide technical support for IT infrastructure across sites; document issues and resolutions.
• Prepare technical reports and maintain IT asset records; demonstrate willingness to learn new tech.

Conocimientos

Communication

Proactive

Teamwork

Self-management

Willingness to learn

Problem solving

Educación

SMK TKJ

D3 in IT / Information Systems / Computer Engineering / Management Informatics

Herramientas

MikroTik

Ruijie

Fortinet

DVR

NVR

IP Cameras

Descripción del empleo

1. Perform troubleshooting, maintenance, and repair of various types of printers, including Inkjet, Dot Matrix, Thermal, and Laser Printers.

2. Understand and perform network configuration, installation, and troubleshooting, including Routers, Switches, and Wireless Access Points (AP).

3. Have hands-on experience or familiarity with networking and network security products, particularly MikroTik, Ruijie, and Fortinet series.

4. Perform hardware troubleshooting, diagnostics, maintenance, and component replacement for PCs and Laptops, including LCD Screens, Keyboards, Touchpads, and Wireless Network Adapters.

5. Understand and troubleshoot CCTV systems, including DVR, NVR, and IP Cameras.

6. Familiar with handheld devices, Portable Data Terminals (PDT), barcode scanners, and other warehouse operational IT equipment.

7. Provide technical support for IT infrastructure, hardware, software, and operational devices across multiple sites.

8. Perform preventive maintenance and ensure all IT equipment operates properly.

9. Prepare technical reports, maintain IT asset records, and document troubleshooting activities.

10. Demonstrate a strong willingness to learn, adapt to new technologies, and continuously develop technical skills.

Requirements

Qualifications

1. Minimum SMK graduate majoring in Computer and Network Engineering (Teknik Komputer dan Jaringan / TKJ) with at least 2 years of relevant work experience; OR

2. Minimum Diploma (D3) graduate in Information Technology, Information Systems, Computer Engineering, Management Informatics, or other relevant fields, with at least 1 year of relevant work experience.

3. Preferably domiciled in Tangerang or West Jakarta area.

4. Possess a valid SIM C (Motorcycle Driving License) and have personal transportation.

5. Willing and able to travel between multiple operational sites, covering up to 15 locations.

6. Willing to work in warehouse environments and handle on-site technical support.

7. Able to work under pressure, manage priorities, and handle multiple technical issues effectively.

8. Good communication skills, a proactive attitude, and the ability to work independently or as part of a team.

9. Willing to work on a shift schedule, including weekends or public holidays when required.

10. Responsible, disciplined, detail-oriented, and able to work with minimal supervision.

11. Willing to learn new technologies and continuously improve technical knowledge.

12. Available to join immediately (ASAP – As Soon As Possible).

Launched in 2020, Segari is one of the fastest growing commerce grocery start-ups in Indonesia, delivering fresh produce to consumers around Jakarta, Tangerang, and Bekasi areas.

Founded by Yosua Setiawan, Farandy Ramadhana, and Farand Anugerah, Segari was initiated to help solving Indonesia’s age-old agriculture supply chain issue and a mission to make e-grocery and the end-to-end supply chain in Indonesia to be more efficient and reliable within 15 hours delivery from farm to table.

A seamless grocery shopping experience is consistently being committed by Segari to provide a full range of high-quality groceries across fruit, vegetables, meat and staples categories at the best price.

Within less than 12 months of operation, Segari has achieved over 20 times growth in users, number of platform transactions, and revenues (AC Insights, 2021) while empowering local farmer communities and providing the best quality of fresh produce to support Indonesian moms in providing healthy and nutritious food for their families.

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