IT Support

PT Usaha Gedung Mandiri; Jawa Timur; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Usaha Gedung Mandiri is seeking an IT Support professional to install, configure, and repair IT devices and systems in a customer-focused role. You will troubleshoot hardware, software, and network issues while providing end-user support. This position requires shift work and potential mobile duties as needed.

The role emphasizes strong analytical and communication skills, the ability to work independently or in a team, and a proactive service orientation in a dynamic environment in Indonesia.

Qualifications

• Minimum SMK/D3 qualification in Computer Engineering and Networks or related field.
• Minimum 1 year experience in IT device installation, configuration, and repair.
• Understanding of installation processes, configuration, and troubleshooting of hardware, software, and networks.
• Willing to work shifts and undertake mobile duties when required.

Responsibilities

• Installation, configuration, and repair of IT devices
• Troubleshooting hardware, software, and network issues
• Provide customer and end-user support services
• Work on shift basis and undertake official travel when required

Skills

Analytical thinking

Problem-solving

Customer service

Communication

Teamwork

Independent working

Education

SMK/D3 in Computer Engineering or Networks

Job description

IT Support role providing installation, configuration, and repair of IT devices and systems.

Key responsibilities

Installation, configuration, and repair of IT devices

Troubleshooting hardware, software, and network issues

Provide customer and end-user support services

Work on shift basis and undertake official travel when required

About you

Minimum SMK/D3 qualification in Computer Engineering and Networks or related field

Minimum 1 year experience in IT device installation, configuration, and repair

Understanding of installation processes, configuration, and troubleshooting of hardware, software, and networks

Strong analytical and problem-solving capabilities

Customer/end-user service orientation with good communication skills

Able to work independently and within a team

Willing to work shifts and undertake mobile duties when required