IT Support

PT RUMAH PENGIRIMAN UANG INDONESIA; Jakarta Utara; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT RUMAH PENGIRIMAN UANG INDONESIA is seeking a tech-savvy IT Support Specialist to assist our Customer Service team with payment gateway issues, integrations, and system errors. If you're detail-oriented and quick at troubleshooting, we'd love to hear from you.

You will work with developers and QA to resolve customer-impacting problems, monitor performance, maintain tools and documentation, and train non-technical staff in basic steps.

Qualifications

• Degree in IT/CS required or equivalent professional training.
• 1–2 years in IT support or technical customer support, fintech or SaaS preferred.
• Strong problem-solving and analytical skills are essential.
• Basic understanding of APIs, databases, and payment systems is a plus.
• Excellent written and spoken communication across technical and non-technical teams.

Responsibilities

• Provide technical support to resolve payment transactions, integration, and system errors.
• Troubleshoot and escalate issues to relevant teams when needed.
• Monitor system performance and identify recurring bugs.
• Maintain internal tools, dashboards and support documentation.
• Coordinate with developers and QA to resolve customer-impacting problems.
• Ensure quick turnaround on technical support tickets.
• Train non-technical staff on basic troubleshooting steps.

Skills

Problem-solving

Analytical thinking

Communication

Team collaboration

Customer support

Education

Bachelor's degree in IT or Computer Science

Tools

APIs understanding

Databases

Payment systems

Job description

We're looking for a tech-savvy IT Support Specialist to assist our Customer Service team in resolving technical issues related to our payment gateway systems. If you're detail-oriented, fast at troubleshooting, and passionate about helping others, we'd love to hear from you!

Key responsibilities

Provide technical support for the Customer Service team to resolve user-reported issues related to payment transactions, integrations, and system errors.

Troubleshoot and elevate technical problems to relevant teams when necessary.

Monitor system performance and help identify recurring issues or bugs.

Assist in maintaining internal tools, dashboards, and support documentation.

Coordinate with developers and QA teams to resolve customer-impacting technical problems.

Ensure quick turnaround time on support tickets involving technical aspects.

Train non-technical staff on basic troubleshooting steps.

About you

Degree or diploma in IT, Computer Science, or related field.

Minimum 1-2 years in IT support or technical customer support, preferably in fintech or SaaS.

Strong problem-solving and analytical skills.

Basic understanding of APIs, databases, and payment systems is a plus.

Excellent communication skills with both technical and non-technical teams.

Ability to work under pressure in a fast-paced environment.

Supportive and collaborative work environment

Opportunities for growth in a fast-moving fintech company