IT Supervisor

Lesaffre; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

A leading fermentation solutions provider in Kota Malang, Indonesia, is seeking an IT Supervisor (Infrastructure) to manage IT systems. The role requires a bachelor's degree in IT or related fields, and 3–5 years of experience in IT support. Candidates should possess skills in server administration, networking, and cloud platforms. The position involves maintaining systems, providing user support, and participating in infrastructure projects. Excellent communication in English is essential.

Qualifications

• 3–5 years of experience in IT support or infrastructure management.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Monitor and maintain servers, networks, and storage systems.
• Provide technical assistance to staff on infrastructure-related issues.
• Manage user accounts, permissions, and access controls.
• Implement improvements on network performance.
• Assist in IT infrastructure upgrades, migrations, and deployments.

Skills

Windows/Linux server administration

Networking (LAN/WAN, TCP/IP, DNS, DHCP)

Virtualization technologies (VMware, Hyper-V)

Cloud platforms (Azure, AWS, or equivalent)

Strong troubleshooting and problem-solving skills

Good communication and teamwork abilities

Fluent English

Education

Bachelor’s degree in information technology, Computer Science, or related field

Tools

IT tools (e.g. Checkpoint, SASE, O365)

Job description

As a Global Worldwide Leading Player in Yeasts and Fermentation, Lesaffre Group designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Lesaffre, is a Family Private Company born in northern of France in 1853 which becomes now a multi-national and a multicultural well recognized Worldwide Company. Lesaffre is committed to working with confidence to better nourish and protect the planet.

Lesaffre Sari Nusa is an affiliate legal entity of Lesaffre Group.

Job Description

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.

Key Responsibilities

• Infrastructure Maintenance & Support
  • Monitor and maintain servers, networks, and storage systems.
  • Perform routine system checks, backups, and updates.
  • Troubleshoot and resolve hardware, software, and network issues.
• User Support
  • Provide technical assistance to staff on infrastructure-related issues.
  • Respond to support tickets and elevate complex problems when necessary.
  • Train users on best practices for IT systems and security.
• System Administration
  • Managing user accounts, permissions, and access controls.
  • Ensure patch management and system updates are applied regularly.
  • Maintain documentation of infrastructure configurations and changes.
• Network & Security
  • Managing control on network performance and implement improvements.
  • Managing firewall, VPN, and security system management which deployed in local end market.
  • Leading compliance related IT security policies and standards.
• Project Support
  • Assist Center of Expertise in IT infrastructure upgrades, migrations, and deployments.
  • Collaborate with regional/group IT teams on new technology implementations.
  • Managing disaster recovery planning and testing with user
  • Leading hyper‑care system implementation as part of change management

Qualifications

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3–5 years of experience in IT support or infrastructure management.
• Knowledge of:
  • Windows/Linux server administration
  • Networking (LAN/WAN, TCP/IP, DNS, DHCP)
  • Virtualization technologies (VMware, Hyper‑V)
  • Cloud platforms (Azure, AWS, or equivalent)
• Strong troubleshooting and problem‑solving skills.
• Good communication and teamwork abilities.
• English is a must

Preferred Skills

• Experience with IT tools (e.g. Checkpoint, SASE, O365)
• Familiarity with ITIL practices.
• Knowledge of cybersecurity principles.
• Ability to work under pressure and manage multiple tasks.

Working Conditions

• Based in the IT department, supporting all business units.
• May require occasional after‑hours or weekend work for maintenance.
• On‑call availability for urgent infrastructure issues.

Additional Information

Know, understand, and demonstrate the Lesaffre values of

• TRUST
• ENTREPRENEURSHIP
• PASSION
• HUMILITY, AND
• RESPECT with work colleagues and business partners.