QA & Product Operations Specialist

Shopee; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Shopee Indonesia is seeking a Performance Testing and SOP Specialist to drive testing workflows, develop SOPs, and standardize how performance metrics are defined and measured.

You will configure test environments, run load and stress tests, analyze results, and communicate findings to engineers and product teams to drive improvements.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• Proven ability to document processes and maintain SOPs.
• Proficient in English for cross-border collaboration.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop, implement, and update SOPs for testing workflows.
• Configure test environments to mirror production setups.
• Conduct load, stress, endurance, and spike testing.
• Analyze results and identify performance bottlenecks.
• Document findings and prepare performance reports.
• Collaborate with developers and product teams to define metrics.

Skills

SOP development

Performance testing

Test planning

Analytical thinking

Documentation

Communication

Education

Bachelor's degree in IT/CS

Tools

Microsoft Excel

SQL

Job description

Job Description

• Serve as a key driver for two main functional areas: Performance Testing and Standard Operating Procedures (SOPs).
• Develop, implement, and continuously update SOPs for testing workflows to ensure consistency, quality, and best practices across the team.
• Collaborate with developers, product managers, and stakeholders to define performance metrics.
• Configure test environments to mimic production setups, ensuring that all necessary hardware, software, and network configurations are in place.
• Conduct comprehensive performance tests, including load testing, stress testing, endurance testing, and spike testing.
• Use various automated and manual tools to simulate user activity and load.
• Analyze test results to identify performance bottlenecks and issues, comparing actual performance against expected benchmarks.
• Document test findings and create detailed performance reports in alignment with established SOPs.
• Provide actionable insights and recommendations for performance improvements.
• Communicate results effectively to development teams and stakeholders.
• Investigate, identify, and report bugs discovered in testing flows.
• Conduct ad-hoc tests and support other tasks related to team goals.

Job Description

• Serve as a key driver for two main functional areas: Performance Testing and Standard Operating Procedures (SOPs).
• Develop, implement, and continuously update SOPs for testing workflows to ensure consistency, quality, and best practices across the team.
• Collaborate with developers, product managers, and stakeholders to define performance metrics.
• Configure test environments to mimic production setups, ensuring that all necessary hardware, software, and network configurations are in place.
• Conduct comprehensive performance tests, including load testing, stress testing, endurance testing, and spike testing.
• Use various automated and manual tools to simulate user activity and load.
• Analyze test results to identify performance bottlenecks and issues, comparing actual performance against expected benchmarks.
• Document test findings and create detailed performance reports in alignment with established SOPs.
• Provide actionable insights and recommendations for performance improvements.
• Communicate results effectively to development teams and stakeholders.
• Investigate, identify, and report bugs discovered in testing flows.
• Conduct ad-hoc tests and support other tasks related to team goals.

Requirements

• Bachelor's degree or higher, preferably in IT, Computer Science, or a related field.
• Proven ability to document processes and maintain structured SOPs.
• Proficient in English to facilitate cross-border communications and collaborations.
• Proficient with Microsoft Excel; familiarity with SQL is a plus.
• Strong analytical, problem-solving, and logical thinking skills.
• Self-motivated, comfortable with ambiguity, and adaptable to changes in a fast-paced environment.
• Strong sense of ownership, excellent team spirit, and a highly detail-oriented approach.