IT Operations & Service Desk Specialist

Akulaku Group; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Akulaku Group in Jakarta Pusat is seeking an IT Helpdesk/Support Specialist to be the first point of contact for business users requiring technical assistance. You will diagnose issues via phone, email or chat and guide users to solutions.

You will perform remote troubleshooting, manage IT assets and software licenses, maintain Active Directory, and document incidents in the ticketing system while providing timely follow-up with users.

Qualifications

• First point of contact for business users seeking technical assistance.
• Perform remote troubleshooting using diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support when needed.
• Record events and resolutions in logs/System and update user status.
• Manage IT assets, software licenses, stock opname, and Active Directory.

Responsibilities

• Walk users through problem-solving steps to resolve issues.
• Provide accurate information on IT assets or services.
• Operate ticketing system and service desk tools.
• Follow-up with users to ensure issue resolution and ticket closure.

Skills

Communication

Remote troubleshooting

Ticketing system

Active Directory

Networking basics

Tools

Ticketing System

Service Desk Tools

Active Directory

Office Networking

Wifi/Access Point

Job description

Akulaku Group in Jakarta Pusat is seeking an IT Helpdesk/Support Specialist to be the first point of contact for business users requiring technical assistance. You will diagnose issues via phone, email or chat and guide users to solutions.

You will perform remote troubleshooting, manage IT assets and software licenses, maintain Active Directory, and document incidents in the ticketing system while providing timely follow-up with users.