IT Operations & Process Excellence Leader

PT Lingkar Niaga Solusindo

Jakarta Pusat

On-site

IDR 60,000,000 - 100,000,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

PT Lingkar Niaga Solusindo di Jakarta Pusat membutuhkan staf IT support operasional gudang untuk memantau jalannya sistem harian dan segera melaporkan masalah yang timbul. Tanggung jawab mencakup penanganan masalah, troubleshooting, koordinasi dengan tim Tech atau Ops; kunjungan lapangan dan pelatihan pengguna, termasuk pelatihan luar kota, serta mendukung implementasi fitur baru dan proses/ alur kerja.

Juga menyiapkan dan memperbarui SOP serta dokumentasi pendukung, serta melakukan pemeriksaan

Qualifications

Min Diploma (D3) or Bachelor’s in IT, Information Systems, Logistics, or related field.
1–2 years of experience in IT support or warehouse operations.
Strong Excel skills (VLOOKUP, SUMIF, Pivot).
Strong problem-solving and communication skills.
Able to work onsite and adapt to dynamic warehouse environments.

Responsibilities

Monitor daily system operations and proactively raise any issues that arise.
Support issue handling, troubleshooting, and coordination with Tech or Ops.
Conduct field visits and deliver user training (including out-of-town training).
Assist in implementing new features, processes, or workflows.
Prepare and update SOPs and supporting documentation.
Perform data checks and light RCA for recurring issues.