IT Operation Support

Akulaku Indonesia; Jakarta Pusat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Akulaku Indonesia in Jakarta seeks an IT Service Desk specialist to be the first point of contact for business users seeking technical assistance by phone, email or chat. You will perform remote troubleshooting and guide users through problem-solving steps while documenting all events and resolutions.

You will manage IT assets, software licenses, stock opname, and Active Directory, repair laptops, install and configure software, and operate the ticketing system with strong communication and

Qualifications

• Experience providing IT helpdesk support to end users.
• Ability to troubleshoot hardware, software, and network issues remotely.
• Good communication and ticket documentation skills.

Responsibilities

• Serve as the first point of contact for technical assistance via phone, email, or chat.
• Perform remote troubleshooting and diagnose issues.
• Determine best solution and guide users through problem-solving steps.
• Direct unresolved issues to higher level support.
• Provide accurate information on IT assets or services.
• Record events and resolutions in logs/system.
• Follow-up to update user status and close tickets.
• Identify opportunities to improve support procedures.
• Manage IT assets, software licenses, stock opname, and Active Directory.
• Repair laptops/PCs and install/configure software.
• Operate ticketing system/service desk tools.
• Maintain good communication and manage office network and WiFi.

Skills

Technical support

Remote troubleshooting

Customer service

Active Directory

Education

Diploma in IT

Tools

Service Desk

Ticketing System

Job description

• Serve as the first point of contact for Business User/Employee seeking technical assistance over the phone or email or chat messaging
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by User
• Walk the User through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT Assets or services
• Record events and problems and their resolution in logs/System
• Follow-up and update Business User status and information
• Pass on any feedback or suggestions by Business User/Employee to the appropriate internal team
• Identify and suggest possible improvements on procedures

Manage IT Asset, Software Licenses, Stock Opname, Active Directory

Repair Laptop/PC

Manage Software instalation, configuration and license for laptop/PC

Operate Ticketing System/Service Desk tools

Good Communication

Can manage Office Network and Wifi(Access Point)