IT Operation Application Section Head

VIVERE Group; Tangerang Selatan; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

A technology solutions provider in Tangerang Selatan is seeking an IT Application Support professional with at least 5 years of experience. The role involves providing technical support for enterprise applications, troubleshooting incidents, and ensuring operational efficiency. Candidates with a degree in IT or Computer Science are preferred. Join our dynamic team and help deliver outstanding user support in a fast-paced environment.

Qualifications

• Minimum 5 years of experience as IT Application Support or relevant.

Responsibilities

• Provide technical support for enterprise-level application systems.
• Ensure operational processes in a business run smoothly.
• Monitor response time and process times for incidents and requests.

Skills

Technical support

Incident investigation

Troubleshooting

User support

Education

Major in IT or Computer Science

Job description

Job Description

Provide technical support and monitors enterprise-level application systems. Provides human support for helping the end-user understand how to use the application or system and respond to general questions and trouble tickets in a timely manner. Incident investigation, troubleshooting, escalation to 2nd level and identify potential solutions for issues.

Ensures the operational processes in a business run smoothly and enables users to conduct their business. Monitor response time and processing time for each Incident, Service Request and Change Request. Coordinate with related parties to ensure compliance with SLAs related to Incident tickets and Service Requests registered in the ticketing application.

Job Requirements

• Min 5 years of experience as IT Application Support or relevant
• Major in IT, Computer Science or equivalent