IT Operation

White Glove Hiring; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Part time

Job summary

VLink mencari tenaga IT yang bertugas memantau operasional IT harian seperti server, jaringan, aplikasi, dan penyimpanan. Posisi ini on-site di Tangerang dengan sistem kerja kontrak.

kandidat diutamakan memiliki pemahaman ITIL, layanan insiden, dan kemampuan dukungan pelanggan, serta bersedia bekerja shift 24/9/7 termasuk malam dan libur.

Qualifications

• Gelar Sarjana di IT atau bidang terkait.
• Pengalaman 1–2 tahun di IT Helpdesk / IT Operations.
• Paham ITIM, manajemen insiden, SLA, dan Service Desk.

Responsibilities

• Monitor operasi IT harian; server, jaringan, aplikasi, penyimpanan.
• Lakukan troubleshooting level-1 untuk masalah sistem.
• Tangani insiden, permintaan layanan, eskalasi ke tim terkait jika diperlukan.
• Lakukan pemeriksaan sistem rutin, dokumentasi, dan serah terima shift.
• Siap bekerja shift 24/7 secara bergantian pada lingkungan data center.

Skills

IT helpdesk

First-level troubleshooting

Windows OS

Microsoft 365

Active Directory

Networking basics (TCP/IP DNS DHCP LAN

Customer service

Education

Bachelor's degree (S1) in IT or related field

Tools

ITSM tools

Ticketing systems

Job description

DESKRIPSI PEKERJAAN

• Monitor and maintain daily IT operations, including servers, networks, applications, storage, and other IT infrastructure to ensure system availability and performance.

• Monitor application processes and provide first-level troubleshooting for system issues, bugs, errors, and operational incidents.

• Handle IT incidents, service requests, and operational issues in a timely manner, including escalation to the relevant technical teams when necessary.

• Perform routine system checks, maintenance, documentation, and shift handovers to ensure smooth 24/9 IT operations.

KUALIFIKASI MINIMUM

• Minimum Bachelor's degree (S1) in Information Technology, Computer Science, Information Systems, or a related field, with 1–2 years of experience in IT Helpdesk, IT Support, Service Desk, Technical Support, or IT Operations.

• Good understanding of IT hardware, Windows OS, Microsoft 365, Active Directory, and basic networking, including TCP/IP, DNS, DHCP, and LAN/WAN.

• Experience in first-level troubleshooting, incident diagnosis, ticket logging, tracking, resolution, and escalation using IT service management or ticketing tools.

• Basic knowledge of ITIL, incident management, SLA management, and IT Service Desk processes is preferred.

• Willing to work in a 24/7 rotating shift, including night shifts, weekends, and public holidays, and comfortable working on-site in a data center or operational environment.

• Strong communication, documentation, problem-solving, and customer service skills, with a disciplined approach to incident handling, shift handovers, security, and operational procedures.

• Relevant IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: IT and Software
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Contractual
• *LOKASI**: Tangerang, Banten, Indonesia
• *INDUSTRI**: Information Technology / IT
• *SITUS PERUSAHAAN**: http://www.vlinkinfo.com

TENTANG PERUSAHAAN

Since our founding in 2007 in US and VLink Consulting Indonesia (VCI) established in 2018, VLink is truly in a class of our own for our ability to deliver on all points important to our valued customers. We are an end-to-end global partner that provides consultative to coding services. Our delivery model, based on our global presence in North America and APAC regions, provides IT services and strategic workforce solutions. Our engineering mindset enables us to swiftly create affordable and tailored solutions for our customers – large and small.