IT Infrastructure Technical Writer: SOPs, DRP & API Docs

PT. SIGMA GLOBAL TEKNOLOGI (SIGMATECH); Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

Medical benefits

Miscellaneous allowance

Attractive salary

THR

BPJS

Annual & sick leaves

Job summary

SIGMATECH is seeking a Junior Technical Writer to create and manage documentation for IT infrastructure, systems, and APIs. You will develop SOPs, HLDs, LLDs, DRPs, and topology guides while ensuring adherence to ITIL and ISO 27001 standards.

You will collaborate with Cloud/Network Engineers, DevOps, and Security teams, manage documentation repositories, and produce operational guides for L1/L2 support teams. Proficiency in Indonesian and fluent English are required.

Qualifications

• S1 degree in Computer Science, Information Technology, or related field.
• Maximum 3 years experience as a Technical Writer in IT/Telecommunications/Software.
• Understanding of Infrastructure as Code fundamentals (Terraform, Ansible) and CI/CD Pipeline.
• Knowledge of ISO 27001 standards and ITIL Framework.
• Proficiency with Documentation Tools: Confluence, Notion, MS Office, Google Workspace.
• Proficiency with Diagramming Tools: Draw.io, Lucidchart, Visio.
• Experience with Version Control and API tools: Git/GitHub/GitLab, Postman, Swagger.
• Excellent Indonesian language capability for formal documentation; fluent technical English.

Responsibilities

• Develop, update, and manage technical infrastructure documentation including SOP, HLD, LLD, DRP, and Network/Architecture Topology.
• Create API integration documentation, server/cloud configuration guides, and release notes for infrastructure system updates.
• Collaborate with Cloud/Network Engineers, DevOps, System Administrators, and Security Specialists to gather accurate technical information.
• Ensure all documentation complies with ITIL framework, ISO 27001 security standards, and internal Telkom Group regulations.
• Manage internal documentation repositories (Confluence, Git, Notion) for accessibility and discoverability.
• Develop operational guides including Troubleshooting Guides and Runbooks for L1/L2 IT Support and field operations teams.

Skills

CI/CD Pipeline

Technical English

Indonesian language

API documentation

ITIL awareness

ISO 27001 awareness

Education

S1 degree in Computer Science / IT / related

Tools

Terraform

Ansible

Git/GitHub/GitLab

Postman

Swagger

Confluence

Notion

MS Office

Google Workspace

Draw.io

Lucidchart

Visio

Job description

SIGMATECH is seeking a Junior Technical Writer to create and manage documentation for IT infrastructure, systems, and APIs. You will develop SOPs, HLDs, LLDs, DRPs, and topology guides while ensuring adherence to ITIL and ISO 27001 standards.

You will collaborate with Cloud/Network Engineers, DevOps, and Security teams, manage documentation repositories, and produce operational guides for L1/L2 support teams. Proficiency in Indonesian and fluent English are required.