IT Helpdesk & Support Specialist (Overtime Open)

PT. Agrinesia Raya

Sidoarjo

On-site

IDR 60,000,000 - 90,000,000

Full time

8 days ago

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Job summary

PT. Agrinesia Raya is seeking an IT Support professional to respond to technical assistance requests via phone, email, chat, or in person. You will diagnose and resolve hardware and software issues on desktops, laptops, printers, and network issues, and provide excellent customer service.

Fresh graduates or with 1 year experience are welcome. Overtime and national holiday work required. Join a fast-growing FMCG group with a strong local footprint in Sidoarjo, Indonesia, supporting users and

Qualifications

Fresh Graduate (S1) or min. 1 year experience.
Familiar with network and Windows troubleshooting.
Demonstrating a proactive and solution-oriented mindset.
Willing to work overtime and on national holiday.

Responsibilities

Respond to requests for technical assistance via phone, email, chat, or in person.
Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues.
Provide excellent customer service by ensuring users feel supported and listened to.
Follow up with users to ensure issues have been resolved satisfactorily.