IT Helpdesk Specialist: End-User Support & Onboarding

PT Darta Media Indonesia (Kaskus); Jakarta Barat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

KASKUS, founded in 1999 as Indonesia's largest online forum, is seeking an IT Helpdesk professional in Jakarta to support hardware, software, and IT-related issues. You will troubleshoot, install, configure, and maintain computers and peripherals, manage user accounts, and document incidents for efficient IT service delivery.

The role requires 1–2 years in IT support, familiarity with Windows/Linux/MacOS, and solid problem-solving skills.

Qualifications

• Bachelor's degree in IT, CS, IS, or related field.
• 1–2 years of experience in IT Helpdesk or similar role.
• Experience with ticketing systems is advantageous.
• Experience managing IT assets and supporting end users is a plus.
• Basic knowledge of Windows, Linux & MacOS, hardware, and networking.

Responsibilities

• Provide technical support for hardware, software, and IT issues.
• Troubleshoot and resolve technical issues promptly.
• Install, configure, and maintain computers, OS, software, and peripherals.
• Manage user accounts, passwords, and access permissions.
• Log and update incidents using the helpdesk system.
• Prepare IT equipment for new hires and onboarding/offboarding.
• Maintain IT asset inventory and documentation.
• Escalate unresolved or complex issues to the IT team.

Skills

Troubleshooting

IT support

Analytical thinking

Networking basics

Customer service

Education

Bachelor's degree in IT/CS/IS

Tools

Helpdesk ticketing system

IT asset management

Windows

Linux

MacOS

Job description

KASKUS, founded in 1999 as Indonesia's largest online forum, is seeking an IT Helpdesk professional in Jakarta to support hardware, software, and IT-related issues. You will troubleshoot, install, configure, and maintain computers and peripherals, manage user accounts, and document incidents for efficient IT service delivery.

The role requires 1–2 years in IT support, familiarity with Windows/Linux/MacOS, and solid problem-solving skills.