IT Helpdesk Engineer: Desktop & Network Support

PT Sejahtera Sama Kita

Kota Yogyakarta

On-site

IDR 72,000,000 - 108,000,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

PT Sejahtera Sama Kita is seeking an IT Helpdesk/ Desktop Support professional to receive, diagnose, and resolve internal IT requests via phone, email, and the company ticket system. You will manage user accounts, install software, and support Windows 10/11, hardware, and basic network tasks while maintaining clear documentation in the Knowledge Base for internal use.

This role emphasizes customer service, teamwork, and proactive issue resolution to ensure timely responses and smooth daily

Qualifications

1-2 years of IT Helpdesk/Desktop Support experience.
Proficient in installation, configuration, and troubleshooting Windows 10/11.
Solid computer hardware knowledge.
Excellent communication and customer-service skills.

Responsibilities

Receive, record, classify, and prioritize IT service requests from internal users via phone, email, or ticket system.
Provide preliminary fault diagnosis and remote support for desktops, printers, and software.
Accurately record, update, and track all tickets to ensure timely closure.
Perform account creation, permission assignment, and onboarding for new employees; deactivate when they leave.
Maintain hardware and software by installation, configuration, and troubleshooting of workstations and printers.
Document technical solutions and update the Knowledge Base for internal use.
Monitor and troubleshoot basic network issues (IP, DNS, DHCP, VPN) as needed.