IT Helpdesk Staff

PT Darta Media Indonesia (Kaskus); Jakarta Barat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

KASKUS, founded in 1999 as Indonesia's largest online forum, is seeking an IT Helpdesk professional in Jakarta to support hardware, software, and IT-related issues. You will troubleshoot, install, configure, and maintain computers and peripherals, manage user accounts, and document incidents for efficient IT service delivery.

The role requires 1–2 years in IT support, familiarity with Windows/Linux/MacOS, and solid problem-solving skills.

Qualifications

• Bachelor's degree in IT, CS, IS, or related field.
• 1–2 years of experience in IT Helpdesk or similar role.
• Experience with ticketing systems is advantageous.
• Experience managing IT assets and supporting end users is a plus.
• Basic knowledge of Windows, Linux & MacOS, hardware, and networking.

Responsibilities

• Provide technical support for hardware, software, and IT issues.
• Troubleshoot and resolve technical issues promptly.
• Install, configure, and maintain computers, OS, software, and peripherals.
• Manage user accounts, passwords, and access permissions.
• Log and update incidents using the helpdesk system.
• Prepare IT equipment for new hires and onboarding/offboarding.
• Maintain IT asset inventory and documentation.
• Escalate unresolved or complex issues to the IT team.

Skills

Troubleshooting

IT support

Analytical thinking

Networking basics

Customer service

Education

Bachelor's degree in IT/CS/IS

Tools

Helpdesk ticketing system

IT asset management

Windows

Linux

MacOS

Job description

Provide technical support to employees for hardware, software, and IT-related issues.

Troubleshoot and resolve technical issues in a timely manner.

Install, configure, and maintain computers, operating systems, software, and peripherals.

Manage user accounts, passwords, and access permissions.

Log, track, and update incidents and service requests using the helpdesk ticketing system.

Prepare and maintain IT equipment for new hires and employee onboarding/offboarding.

Maintain IT asset inventory and ensure accurate documentation.

Escalate unresolved or complex issues to the appropriate IT team.

Requirements:

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.

1–2 years of experience in IT Helpdesk, IT Support, or a similar technical support role.

Experience with helpdesk or ticketing systems is an advantage.

Experience managing IT assets and supporting end users is a plus.

Basic knowledge of Windows, Linux & MacOS operating systems, computer hardware, and networking.

Familiarity with software installation, configuration, and basic troubleshooting.

Understanding of IT asset management and documentation.

Strong problem-solving and analytical skills.

Founded in 1999, KASKUS is the largest online forum and community platform in Indonesia. KASKUS has been an important player in the Indonesian digital scene since 2008. Various awards and achievements have been achieved by KASKUS in the field of community, marketing, and media. KASKUS now has more than 10 million registered members and 20,000 communities.