Agent Service Desk (Yogyakarta)

PT Astra Graphia Information Technology; Kota Yogyakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Career development

Supportive environment

Job summary

PT Astra Graphia Information Technology is seeking a proactive Helpdesk Agent in Yogyakarta. This entry-level role targets fresh graduates in Computer Science or related IT fields, focusing on monitoring applications, handling user requests via ticketing systems, and escalating issues when needed.

The role emphasizes strong communication, quick learning, and English proficiency to support users and internal teams effectively.

Qualifications

• Bachelor's degree (S1) or Diploma (D3) in Computer Science, Informatics, or related IT disciplines.
• Strong communication skills and the ability to learn quickly.
• Good command of English, both oral and written.
• Basic IT knowledge and problem-solving abilities.

Responsibilities

• Monitor applications to ensure smooth operation within the designated scope.
• Perform daily activities related to application support and maintenance.
• Manage and resolve user requests through ticketing tools efficiently.
• Escalate incidents to relevant personnel when necessary.
• Maintain clear and professional communication with users and internal teams.

Skills

Windows OS

MS Office

English proficiency

Communication skills

Problem solving

Education

Bachelor's degree in Computer Science / Informatics

Tools

Ticketing system

Job description

Helpdesk Agent

Job Summary

We are seeking a proactive and detail-oriented Helpdesk Agent to join PT. Astra Graphia Information Technology. This entry-level role is ideal for fresh graduates with a background in Computer Science, Informatics, or related IT fields. The Helpdesk Agent will be responsible for monitoring applications, managing day-to-day operational tasks, handling user requests through ticketing systems, and escalating issues to the appropriate teams. Strong communication skills and the ability to learn quickly are essential for success in this role.

Main Responsibilities

• Monitor all applications within the designated scope to ensure smooth operation.
• Perform daily activities related to application support and maintenance.
• Manage and resolve user requests through ticketing tools efficiently.
• Escalate incidents and issues to the relevant personnel when necessary.
• Maintain clear and professional communication with users and internal teams.
  
• Willing to be placed in Yogyakarta

Qualifications

Education

• Bachelor's degree (S1) or Diploma (D3) in Computer Science, Informatics, or related IT disciplines.

Skills

• Proficient in Windows operating systems and Microsoft Office applications.
• Good communication and presentation skills.
• Ability to quickly learn and adapt to new technologies and processes.
• Strong command of English, both oral and written.
• Basic IT knowledge and problem-solving abilities.

Why Join Us

• Opportunity to develop your IT career in a reputable technology company.
• Supportive environment that encourages learning and professional growth.